Cheryl Flynn
Timberville
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant /Inside Sales Coordinator
Vision Business Products
10.2007 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Tax Associate
H&R Block
01.1999 - 04.2010
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
- Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
House Cleaner
Debbie Baker
05.2004 - 05.2008
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Customer Service/Sales Associate
Ntelos
06.2007 - 09.2007
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Science - Information System Engineering
National Business College
Harrisonburg VASkills
- Proficient with ACT CRM Software
- Proficient with Quotewerks Software
- Data Entry
- Clerical Support
- Office Administration
- Research
- Invoice Processing
- Information Security
- Schedule Management
- Credit Checks
- Purchase Orders Organization
- Documentation and Recordkeeping
- Credit and Collections
- New Business Development
Timeline
Administrative Assistant /Inside Sales Coordinator
Vision Business Products
10.2007 - 10.2023
Customer Service/Sales Associate
Ntelos
06.2007 - 09.2007
House Cleaner
Debbie Baker
05.2004 - 05.2008
Tax Associate
H&R Block
01.1999 - 04.2010
Associate of Science - Information System Engineering
National Business College
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