Cheryl McGarrigle
Virginia Beach,NV
Summary
5+ years of solid experience with end to end accounts payable invoice processing coupled with 4+ years of overall experience in IT industry as a System Analyst and QA Analyst with knowledge in database administration and SQL queries
Overview
26
26
years of professional experience
Work History
Invoice Processing and Vetting Supervisor
ZIM Integrated Shipping Services, Ltd.
07.2025 - Current
- Allocating invoices to the team for their daily worklists
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Act as point of contact of invoice discrepancies and determine for escalation
- Develop, implement, and optimize billing/invoice processes and procedures to improve efficiency
- Implementing process improvements and monitoring team performance while collaborating with various stakeholders
- Comply with company policies and relevant regulations, and are processed efficiently
- Responsible for Team's vacation request and attendance
Invoice Processing Coordinator
ZIM Integrated Shipping Services, Ltd.
09.2021 - 06.2025
- Review invoice for charges accuracy against booking reference and movement of the vessel voyage
- Query SAP system to gather historic data for rates and matching purchase order
- Adjust Purchase Order accordingly
- Handles all validation of invoices and research all discrepancies, and submit amendments
- Follow up with districts as to location of invoice and coordinate proper course of action
- Monitor common errors and report issue to procurement to update PO conditions
- Adopt a P.O. (purchase orders) in ILOG 810 for exceptions invoices
Senior Production Analyst
PORTFOLIO RECOVERY ASSOCIATES
01.2019 - 11.2021
- Acts as the Liaison between internal IT development teams and attorneys for Debt Recovery & collection process, reports, and working closely with Vendor Management
- Responsible for programming new or editing existing letters using OpenText or HP Exstream developer
- Interacts with business stakeholders at all levels including maintaining all regulatory and compliance standards, conveying requests to IT and Application Development, perform user and acceptance testing and troubleshoot issues as they occur
- Conducted discussions and JAD with end-users to collect requirements and other business-related information
- Responsible for processing the daily letter file Audit and ensuring that Letter volumes reconcile to third party vendor amounts
- Ensure that process and procedures are carried out accurately to eliminate any audit findings or potential external complaints by running proactive analyses/reports to ensure process is running efficiently
- Works closely with multiple departments on ad-hoc bulk letter requests
- Updates all assigned procedure documentation and collaborate within the team and with internal and external partners to improve operational performance, compliance, and efficiency
- Involved in regression testing and integration testing of different letter files which are delivered to customers daily basis
- Use cases and other Process Flow Models were designed using MS Visio and Word
- Translating business requirements into technical designs to map and load data from source systems to OpenText application databases
Letter Librarian
LOANCARE, LLC
01.2012 - 04.2016
- Reviews and validates print vendor invoices for overpayments prior to submitting to Finance for payment
- Determine and calculate amount of overpayment, and work with print vendor accounting department for refund processes
- Requires accurate balancing of invoice and job orders of all accounts
- Performed system-based queries for specialized reporting or another research
- Owned and managed all operations concerning corporate written correspondence library
- Managed all projects associated with written correspondence sent from the company
- Act as subject matter expert for company written correspondence
- Work closely with Compliance and business stakeholders regarding state and federal letter regulations
- Concurrently managed vendor relationship with two letter vendors for letters across multiple lines of business
- Managed letter migration project to new vendor which included data mapping, creating business requirements, testing through to production
- Created documentation and procedures for all letters migrated to new printing vendor
- Defined data requirements; gathered and validated letter data; applying judgement and data transmission tests
- Collaborated with IT department for assigning index type for transmitting images to online image document system
- Create Microsoft Word Mail Merge procedures for manual, in-house production letters
- Tested new letter types for sample image and transmission validation
- Responsible for reviewing new letter sample for accuracy of variable data
- Reviewed and responded to monthly vendor invoices
- Collaborated with corporate accounting for payment and invoice discrepancies
- Ran daily/weekly/monthly reporting for regulators and management
- Queried letter data to validate accuracy of letter output or for research purposes
Operations Analyst
BANK OF AMERICA
09.1999 - 10.2007
- Collected Business Recovery Plans from across multiple lines of business
- Maintained, update, tested and assisted regional Business Contingency plan exercises
- Acted as compliance auditor for Management Control Review Program
- Involved in User Acceptance test for letter image upload to document image management systems
- Involved in letter testing effort for system conversion of Fleet Bank and Bank of America merger
- Created associate's Job Aid for company application managing production letters
Administrative Assistant
BANK OF AMERICA
09.1999 - 10.2003
- Provided administrative support to multiple department managers and direct reports
- Managed the resolution of all facilities issues
- Managed company office equipment and vendor relationships to include: 14 printers, 3 faxes and paper supply
- Maintained local office organizational chart
- Administered new hire kit (i.e., id badge, parking decal & systems sign-on) Also, administered security of access and updates to associates personnel files
- Managed travel arrangements for departments manager
Education
Tax Preparer - 8 week Rapid Class
Liberty Tax Service
Chesapeake, VA10.2017
Bachelor of Science - Information Technology
Old Dominion University
Norfolk, VA01.2028
Career Studies Certificate -
Tidewater Community College
Norfolk, VA01.2014
Bachelor of Arts - English
Liceo de Cagayan University
Philippines01.1990
Skills
- Database Design and Development: Designing logical and physical database schemas, creating tables, views, indexes, sequences, and other database objects
- SQL and PL/SQL Development: Writing and optimizing complex SQL queries, developing stored procedures, functions, triggers, and packages using PL/SQL for data manipulation and business logic
- Performance Tuning and Optimization: Monitoring database performance, identifying bottlenecks, and implementing solutions to enhance query execution and overall system efficiency
- Data Integrity and Security: Ensuring data consistency, accuracy, and security through proper database design, access controls, and adherence to security best practices
- Troubleshooting and Support: Diagnosing and resolving database-related issues, providing technical support to application development teams, and assisting with data integration
- Backup and Recovery: Implementing and managing database backup strategies and disaster recovery procedures to ensure data availability and minimize downtime
- Documentation: Creating and maintaining technical documentation for database designs, processes, and procedures
Timeline
Invoice Processing and Vetting Supervisor
ZIM Integrated Shipping Services, Ltd.
07.2025 - Current
Invoice Processing Coordinator
ZIM Integrated Shipping Services, Ltd.
09.2021 - 06.2025
Senior Production Analyst
PORTFOLIO RECOVERY ASSOCIATES
01.2019 - 11.2021
Letter Librarian
LOANCARE, LLC
01.2012 - 04.2016
Operations Analyst
BANK OF AMERICA
09.1999 - 10.2007
Administrative Assistant
BANK OF AMERICA
09.1999 - 10.2003
Bachelor of Arts - English
Liceo de Cagayan University
Tax Preparer - 8 week Rapid Class
Liberty Tax Service
Bachelor of Science - Information Technology
Old Dominion University
Career Studies Certificate -
Tidewater Community College
Interests
Running, Yoga, Volunteer Work