Cheryl Moore
Hampton
Summary
I am currently looking for a position in insurance as a P&C Agent and my license is up to date. I'm also open to positions in travel and various types of customer service positions.I consider myself to be responsible, respectable, positive and a very dependable. I enjoy learning new things and do well with change. I like working with others and I do equally as well working by myself. I consider myself to be a team player and I know when to step to the side so that others shine.
Overview
28
28
years of professional experience
1984
1984
years of post-secondary education
Work History
Online Grocery Associate
Walmart
Hampton
08.2021 - 11.2025
- Assisted customers with online grocery orders and product inquiries
- Processed orders efficiently in a fast-paced warehouse environment.
- Provided excellent customer service through effective communication and problem-solving skills.
- Collaborated with team members to optimize order fulfillment processes.
- Packaged and prepared orders for timely delivery to customers' homes.
Sales Associate
Bluegreen Vacations
Hampton
08.2018 - 07.2021
- Assisted clients in selecting vacation packages tailored to their preferences.
- Provided detailed information on resort amenities and activities available.
- Conducted follow-up calls to ensure customer satisfaction and address inquiries.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Greeted customers and provided exceptional customer service.
Travel Agent
Self employed
Hampton
04.2012 - 08.2018
- Completed day-to-day duties accurately and efficiently.
- Multi tasking many different duties daily.
- Designed personalized travel itineraries for diverse client preferences.
- Researched and negotiated with suppliers for competitive travel packages.
- Coordinated travel logistics, including flights, accommodations, and activities.
- Provided expert advice on destinations, visa requirements, and travel insurance.
Policy Service Representative
USAA
11.2002 - 04.2012
- I was a Policy Service Representative with USAA for almost 10 years and I loved every minute of it.
- I originally started working in the Norfolk Office and worked there for approximately five years.
- I then transferred to the Phoenix office where I continued to work in Policy Service for about five more years.
- I have had over 20 years of experience in various jobs in the Customer Service Field.
- For me though there has been no other job that has been more rewarding than serving our members.
- I have served on the Pride Team and have been awarded several Pride Tributes and Wow Stars.
- I have had the privilege to step in and help out in other areas in USAA when additional support was needed.
- I worked in banking doing mortgages applications.
- I also worked several times in Claims for several months each time the additional help was needed.
- I was also asked by the managers to train several claims teams on how to ask for additional products because my numbers in this area were so high.
- I was happy to assist our claims dept with this and the training I facilitated resulted in the Phoenix office taking first place for the contest they were competing in for that quarter.
- I have had Specialty training to insure certain states like New York, Penna and Massachusetts and Hawaii.
- I also worked on a Special Deployment Team for our members which was to make sure every detail was taken care of before they deployed.
- My time with USAA was wonderful and the various training helped to strengthen my decision making skills and showed me how to think out the box.
- These skills are wonderful because they can be used in all facets of my life.
- One other job I was asked to do was very rewarding and they only picked two of us to work the FR-19 project that we would do for six months.
- This was a project that was time sensitive and had to be in compliance with the state and the court system.
- The details and accuracy were very important and we were under time constraint for each order.
- I felt very privileged to be given the opportunity to serve our members in this capacity.
Customer Service Representative
Teletech/Nextel
04.2002 - 11.2003
- I was employed with Teletech as a Customer Care Agent which included such duties as billing and policy adjustments.
- I was also trained to troubleshoot equipment and eventually assisted our Denver office on research and complex billing accounts.
Ticket Agent/Ramp Agent
Piedmont Airlines
03.2001 - 06.2002
- When I started working for Piedmont (US AIRWAYS), I was cross trained as a Counter Representative, Gate Agent, Ramp Agent and was required to Marshal.
- I was also chosen to be specially trained as a GSC Agent.
- This job was a great experience because it gave me the skills to multi-task.
- My experience with the airlines also strengthened my customer service skills.
- Through dealing with the public I have found that I have acquired even more patience and empathy along with strong decision making skills and the benefit of learning how much I enjoy interacting with people.
Sales Trainer
MCI WorldCom
08.1997 - 03.2001
- I am certified as a sales trainer.
- I have a background in the medical field as a nurse and EMT.
- I also exceeded goals at MCI and became one of their highest sales producers and then was promoted to a Corporate Sales Trainer position.
- I trained employees as well as management.
- My main duty was to train classes of new associates joining the company, as well as continuous training to all management and sales associates.
- Provide continuous development and feedback at an associate and management level.
- Help support the sales floor and drive the business.
- When starting in the telecommunications industry I came in fourth place as the top performer for the sales center in the first quarter.
- I was then promoted to the position of Sales Trainer for this fortune fifty company with national certifications in SOLD, FADS and Chart.
- Additional training in Zenger- Miller and Cal LeMon.
Education
LPN - Nursing Practice
Sacred Heart School of Nursing
Norristown, PA 01.1984 - 09.1985
Performing Arts HS
Philadelphia , PAAssociate of Science - Science
Montgomery County Community College
Blue Bell, PASkills
- Customer Service
- Team Player
- Adaptability
- Decision Making
- Training and Development
Timeline
Online Grocery Associate
Walmart
08.2021 - 11.2025
Sales Associate
Bluegreen Vacations
08.2018 - 07.2021
Travel Agent
Self employed
04.2012 - 08.2018
Policy Service Representative
USAA
11.2002 - 04.2012
Customer Service Representative
Teletech/Nextel
04.2002 - 11.2003
Ticket Agent/Ramp Agent
Piedmont Airlines
03.2001 - 06.2002
Sales Trainer
MCI WorldCom
08.1997 - 03.2001
LPN - Nursing Practice
Sacred Heart School of Nursing
01.1984 - 09.1985
Performing Arts HS
Associate of Science - Science
Montgomery County Community College