Cheryse Jones
Midlothian
Summary
Dynamic professional with extensive experience in customer service and as a Regional Manager. Expert in client relationship building and workload management, delivering exceptional service that fosters loyalty and repeat business. Works well independently. Proven ability to train teams and maintain safety compliance, ensuring project success and client satisfaction.
Overview
20
20
years of professional experience
Work History
Independent Contractor Regional Manager
Primerica Financial Services
04.2018 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Trained new team members to apply best coding best practices and proper use of development tools.
Consultant
Verizon Viriginia
10.2005 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Psychology
University of Phoenix
Tempe, AZ06-2027
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
Timeline
Independent Contractor Regional Manager
Primerica Financial Services
04.2018 - Current
Consultant
Verizon Viriginia
10.2005 - 11.2017
No Degree - Psychology
University of Phoenix
Similar Profiles
Tiara LesterTiara Lester
Regional Leader at PRIMERICA FINANCIAL SERVICES LIMITEDRegional Leader at PRIMERICA FINANCIAL SERVICES LIMITED
Devin MuylleDevin Muylle
Financial Services Representative at Primerica Financial ServicesFinancial Services Representative at Primerica Financial Services
Sonia BriesSonia Bries
Division Leader- Representative at PRIMERICA FINANCIAL SERVICES LIMITEDDivision Leader- Representative at PRIMERICA FINANCIAL SERVICES LIMITED