Cheyenne Gray
Windsor
Summary
Dedicated Member Service Representative with expertise in account management and transaction processing. Skilled in clear communication and relationship building, committed to delivering exceptional service and support to all members.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Bronco Federal Credit union
Suffolk
10.2023 - Current
- Assisted members with account inquiries and service requests efficiently.
- Handled member transactions accurately and promptly during peak hours.
- Maintained detailed knowledge of products and services to support customer needs.
- Collaborated with team members to resolve customer issues effectively.
- Educated members about account features and benefits clearly and confidently.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Education
High School Diploma -
Windsor Highschool
Windsor, VA06-2023
Skills
- Account management
- Customer support
- Transaction processing
- Product knowledge
- Cash handling
- Relationship building
- Clear communication
- Time management
- Professional demeanor
- Payment processing
- Banking
- Customer service
- Multitasking capacity
Timeline
Member Service Representative
Bronco Federal Credit union
10.2023 - Current
High School Diploma -
Windsor Highschool