Cheyenne Shiflett
Waynesboro
Summary
Recently graduated from Martinsburg college for medical billing and coding. I have 3-4 years worth of customer service experience. My most Valued achievement is when i was employed at Sweet Frog. I quickly learned how to perform shift manager duties, i filled out deposit slips and took them to the bank. I learned how to order more equipment/ products for the business, all while running an efficient store. Resolving customer issues is one of my best specialties, keeping the customer happy will always have the best outcome. I love working with the community and communicating with others. I'm prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Flex Driver
Amazon
04.2024 - 08.2024
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Caregiver
Consumer Direct Care
09.2023 - 02.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepare nutritious meals and perform light housekeeping, maintaining a healthy living environment.
Package Technician
McKee Foods
08.2018 - 01.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Worked with diverse types of weather and ground conditions.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Ensured sanitary conditions in a high-paced production, maintaining product quality.
Cashier
Batteries Plus Bulbs
02.2018 - 08.2018
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficiently resolved customer issues, improving overall service experience.
Cashier
Sweet Frog Frozen Yogurt
03.2016 - 11.2016
- Processed bank deposits, ensuring financial accuracy and security.
- Order new products for store.
- Efficiently used computer systems for cash handling.
- Resolved customer complaints.
- Used sanitary protocol for a healthy and safe environment for customer.
Cashier
Bath and Body Work
09.2015 - 01.2016
- Handled cash transactions with accuracy, enhancing customer satisfaction and trust.
- Delivered excellent customer service, leading to positive feedback and repeat visits.
- Utilized computer systems efficiently for smooth transaction processing.
- Maintained store cleanliness and organized stock, ensuring a pleasant shopping environment.
Education
Certification -
Martinsburg College
Martinsburg, WV07-2024
High School Diploma -
Wilson Memorial Highschool
Fishersville, VA06-2015
Skills
- Customer Service
- Data Entry
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Health safety
Certification
Medical Billing and coding
Timeline
Amazon Flex Driver
Amazon
04.2024 - 08.2024
Caregiver
Consumer Direct Care
09.2023 - 02.2024
Package Technician
McKee Foods
08.2018 - 01.2019
Cashier
Batteries Plus Bulbs
02.2018 - 08.2018
Cashier
Sweet Frog Frozen Yogurt
03.2016 - 11.2016
Cashier
Bath and Body Work
09.2015 - 01.2016
Certification -
Martinsburg College
High School Diploma -
Wilson Memorial Highschool
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