Chilee Hailes
Virginia Beach,VA
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview.
Proven track record of enhancing daily operational efficiency. Skilled in cost reduction and data analysis with a commitment to delivering impactful results through effective leadership and innovative solutions.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Strategic I drive strategic improvements that elevate customer satisfaction and streamline processes.
Innovative and strategic thinker, combining strong problem-solving abilities with proactive approach to operational management. Possesses extensive knowledge in optimizing business processes and driving efficiency improvements through data analysis and resource management. Committed to delivering high-impact results that foster organizational growth and enhance operational performance.
Offering strong leadership capabilities and collaborative approach with proven understanding of optimal business processes, resource management and ability to implement effective strategies for process improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
Department of Defense
Norfolk, VA
03.2019 - 09.2025
- Directed operational strategy to enhance efficiency across multiple defense programs.
- Collaborated with senior leadership to develop long-term strategic initiatives aligned with national security objectives.
- Implemented process improvements that streamlined procurement and resource allocation procedures.
- Oversaw cross-functional teams to ensure compliance with regulatory standards and operational excellence.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Developed talent acquisition strategies that attracted top-tier candidates while reducing recruitment expenses.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Monitored key business risks and established risk management procedures.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Devised and presented business plans and forecasts to board of directors.
- Cultivated company-wide culture of innovation and collaboration.
- Created succession plans to provide continuity of operations during leadership transitions.
Human Capital Management
Naval Sea Systems Command
Norfolk, VA
01.2018 - 03.2019
- Improved organizational structure by streamlining human capital management processes and implementing new systems.
- Provided strategic guidance to senior leadership on human capital management, supporting long-term business objectives.
- Provided expert guidance on best practices in human capital management, leading clients toward improved workforce efficiency and effectiveness.
- Collaborated with senior management to address critical areas of concern within the organization, leading to better decision-making and strategic planning.
Facility Operations Manager
Naval Sea Systems Command
Norfolk, VA
09.2012 - 01.2018
- Provided management oversight for facility
- Managed facility maintenance schedules to ensure operational readiness and compliance with safety regulations.
- Coordinated logistics for equipment inspections, improving efficiency in facility operations.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Oversaw contract negotiations with service providers, enhancing service delivery and cost-effectiveness.
- Reduced operational costs through effective resource management and strategic planning.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Enabled quick response times during emergencies, developing detailed emergency response plans for various scenarios.
- Streamlined inventory management, resulting in reduced waste and improved procurement processes.
- Created budgets for various departments, tracking expenses closely to ensure fiscal responsibility.
- Coordinated with external contractors for necessary repairs or upgrades, ensuring minimal impact on daily operations.
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Education
No Degree - Education
North Carolina A&T State University
Greensboro, NC06.1997
Master of Education - Education
Regent University
Virginia Beach, VA12-1998
Bachelor of Arts - English
Bennett College
Greensboro, NC05-1994
Skills
- Operational Efficiency
- Cost Reduction
- Team Leadership
- Data Analysis
- Process Improvement
- Customer Satisfaction
- Project Coordination
- Strategic Planning
- Organizational leadership
- Operational excellence
- Profitability improvement
- Strategic planning
- Organizational development
- Crisis management
- Staff development
- Logistics management
- Budgeting and finance
- Cross-functional coordination
- Planning and execution
- Risk management
- Process improvement
Certification
- Certified Business Operations Professional - International Business Management Institute
- Six Sigma Green Belt - American Society for Quality
Languages
English
Spanish
French
Timeline
Chief Operations Officer
Department of Defense
03.2019 - 09.2025
Human Capital Management
Naval Sea Systems Command
01.2018 - 03.2019
Facility Operations Manager
Naval Sea Systems Command
09.2012 - 01.2018
No Degree - Education
North Carolina A&T State University
Master of Education - Education
Regent University
Bachelor of Arts - English
Bennett College