ChiLuong Tran
Springfield
Summary
Dedicated Assistant Manager with proven skills in customer service, team leadership, and time management. Recognized for enhancing guest experiences and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Popeyes Louisana Kitchen
Clifton, VA
12.2019 - Current
- Communicate, implement, and follow up on operations and financial action plans.
- Collaborate with team members to identify workflow improvements and solutions.
- Oversee guest services and resolve issues.
- Supervise daily operations, ensuring compliance with food safety and sanitation standards.
- Train and mentor staff on customer service best practices and operational procedures.
- Unload and stock inventory items.
Store Supervisor
TNC
Vietnam
09.2017 - 11.2019
- Provide excellent customer service to customers in accordance with company guidelines.
- Resolve customer complaints effectively, fostering a positive shopping experience and loyalty.
- Manage cash handling processes accurately to maintain financial integrity within the store's daily transactions.
- Answer product questions and assist customers in selection and checkout.
- Frequently handle, lift, and move merchandise safely.
Education
High School Diploma -
Hong Duc
VietnamSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
Languages
Vietnamese
English
Timeline
Assistant Manager
Popeyes Louisana Kitchen
12.2019 - Current
Store Supervisor
TNC
09.2017 - 11.2019
High School Diploma -
Hong Duc