Chloe Johnson
Henrico
Summary
A seasoned Restaurant Waiter from Roma Italian Ristorante, I excel in customer service and critical thinking, ensuring high service quality and guest satisfaction. My ability to foster relationships and efficiently manage multiple tasks has significantly enhanced dining experiences, demonstrating strong work ethic and empathy. Experienced with providing attentive and personalized service to guests in restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Roma Italian Ristorante
10.2022 - 01.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Food Runner
Roma Italian Ristorante
01.2023 - 03.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Restaurant Cashier
Roma Italian Ristorante
03.2023 - 08.2024
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Provided training to new hires on register operations, improving team efficiency.
Restaurant Waiter
Roma Italian Ristorante
06.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Health Sciences
Virginia Commonwealth University
Richmond, VA05-2028
High School Diploma -
Varina High School
Henrico, Va05-2024
Skills
- Customer service
- Service quality
- Critical thinking
- Strong multitasking
- Active learning
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Problem-solving
- Time management
- Organization skills
- Positive and professional
Languages
English
Timeline
Restaurant Waiter
Roma Italian Ristorante
06.2023 - Current
Restaurant Cashier
Roma Italian Ristorante
03.2023 - 08.2024
Food Runner
Roma Italian Ristorante
01.2023 - 03.2023
Restaurant Hostess
Roma Italian Ristorante
10.2022 - 01.2023
No Degree - Health Sciences
Virginia Commonwealth University
High School Diploma -
Varina High School
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