Chloe Nelson
Virginia Beach,VA
Summary
Dynamic professional with a proven track record in visual display installations and fostering vendor relations, honed at Bell Nursery and Spirit Halloween. Well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Exceptional at building customer loyalty through outstanding service, demonstrating both hard and soft skills essential for retail excellence. Skilled in leveraging merchandising trends to enhance customer engagement and sales.
Overview
12
12
years of professional experience
Work History
Merchandiser
Bell Nursery
03.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items (plants) from displays.
- Inspected merchandise (plants) for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, gardening information, and pricing.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Arranged product and merchandise locations by following established planograms. Typically, between 3 to 13 tables of product to be merchandised.
Receptionist
Sandbridge Tattoo
03.2017 - 07.2022
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Ran all social media accounts (Facebook, Instagram and Pinterest).
- Created front desk schedules on a spreadsheet weekly, making edits when needed.
- Created documents on Microsoft Office when needed.
Store Manager
Spirit Halloween Store
09.2016 - 11.2016
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Built and merchandised each store in the district
- Went to meetings in Richmond for sale goals and company discussions
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Store Manager
Spirit Halloween Store
08.2015 - 11.2015
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Built and merchandised each store in the district
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Store Manager
Spirit Halloween Store
08.2013 - 11.2013
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Built and merchandised each store in the district
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Retail Associate
Spirit Halloween Store
08.2012 - 11.2012
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, and locate items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Education
GED -
Floyd E. Kellam High School
Virginia Beach, VA06.2010
Skills
- Visual display installations
- Stock replenishment
- Plan-o-gram implementation
- Merchandising trends
- Display signage
- Vendor relations
- Product recovery
- Visual displays & merchandising
- Friendly and outgoing
- POS systems
- Fixture placement
Timeline
Merchandiser
Bell Nursery
03.2022 - Current
Receptionist
Sandbridge Tattoo
03.2017 - 07.2022
Store Manager
Spirit Halloween Store
09.2016 - 11.2016
Store Manager
Spirit Halloween Store
08.2015 - 11.2015
Store Manager
Spirit Halloween Store
08.2013 - 11.2013
Retail Associate
Spirit Halloween Store
08.2012 - 11.2012
GED -
Floyd E. Kellam High School
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