Chloe' Wilson
Chesapeake
Summary
Accomplished insurance leader with over eight years of pioneering experience, including advanced leadership as a tenured Claims Specialist Supervisor at GEICO. Strong background in claims handling, team development, training, and customer resolution. Adaptable and dependable professional with track record of success in the insurance field, attention to detail and very proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments. Consistently recognized for driving performance, mentoring teams, and managing high-risk service and claims scenarios. Exceptionally eager to leverage a blend of technical knowledge and interpersonal skill in a Senior Claims Specialist role at Progressive Insurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor, Claims Specialist II
GEICO
Virginia Beach
01.2020 - Current
- Lead and manage a high-performing team of service and claims representatives in a fast-paced environment.
- Oversee complex service and claims escalations, including attorney-involved and disputed coverage scenarios.
- Provide strategic coaching and mentoring to staff, enhancing knowledge in claims resolution, coverage, and customer communication.
- Collaborate with legal, underwriting, and claims leadership to address high-risk and sensitive cases.
- Monitor KPIs and implement initiatives to improve claim cycle time, accuracy, and customer satisfaction.
Leadership Development Program – Supervisor Preparation
GEICO
Virginia Beach
03.2019 - 01.2020
- Completed the Leadership Development Program, preparing for promotion into supervisory leadership.
- Participated in advanced training in conflict resolution, leadership strategy, performance management, and operations oversight.
- Demonstrated leadership through project assignments and peer mentoring before advancing to a formal supervisor role.
Training & Development Coach
GEICO
Virginia Beach
08.2018 - 03.2019
- Designed and delivered training programs for new claims and service employees, focusing on policy interpretation, systems proficiency, and service quality.
- Transitioned new hires from training to production, providing side-by-side coaching and feedback.
- Partnered with operational leaders to identify knowledge gaps and tailor training solutions for long-term performance improvement.
Senior Claims Service Representative
GEICO
Virginia Beach
01.2017 - 08.2018
- Investigated and processed bodily injury and property damage claims, collaborating with medical providers and legal contacts.
- Analyzed coverage, determined liability, and guided policyholders through the claims process with empathy and clarity.
- Consistently ranked among top performers for accuracy, resolution time, and customer feedback scores.
Education
MBA - Business Administration
Norfolk State University
Norfolk, VA12-2016
Bachelor of Science - Business Administration
Norfolk State University
Norfolk, VA12-2015
Skills
- Effective Communication Skills
- Effective Leadership
- Problem-Solving Skills
- Project Management
- Adaptability
- Advanced Claims Handling & Risk Assessment
- Coverage & Liability Analysis
- High-Volume Team Leadership
- Policy Interpretation & Investigation
- Training Program Delivery
- Conflict Resolution & Settlement Support
- Performance Coaching & Quality Assurance
- GEICO Claims Systems & Policy Tools
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM & Workforce Management Systems
Certification
- AIC (Associate in Claims)
- Property and Casualty Licenses [VA, TX, MD, NC, FL, CA]
References
References available upon request.
Timeline
Supervisor, Claims Specialist II
GEICO
01.2020 - Current
Leadership Development Program – Supervisor Preparation
GEICO
03.2019 - 01.2020
Training & Development Coach
GEICO
08.2018 - 03.2019
Senior Claims Service Representative
GEICO
01.2017 - 08.2018
MBA - Business Administration
Norfolk State University
Bachelor of Science - Business Administration
Norfolk State University
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