Chloe E. Ho
Chantilly,VA
Summary
High-performing professional with proven track record in enhancing workplace safety and health standards. Skilled in implementing safety programs and fostering teamwork and collaboration through training and education. Strong organizational skills with extensive knowledge of safety compliance and regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety & Occupational Health Specialist
Department of Army
05.2024 - Current
- Salary: $55,924/ yr
- 40 hr/week
- Developing and Implementing Policies : Creating and maintaining safety policies and procedures that comply with established safety and occupational health policies or standards.
- Risk Assessment : Assist in identifying potential hazards in the workplace and evaluating risks to employee health and safety. This involves conducting regular inspections and audits.
- Training and Education : Providing training to employees on related safety and occupational health subjects. Ensuring that all staff are knowledgeable about safety protocols.
- Incident Investigation : Assist in investigating workplace accidents and near-misses to determine causes and prevent recurrence. Preparing detailed reports and recommending corrective actions.
- Emergency Preparedness : Developing and implementing emergency response plans, including evacuation procedures and disaster preparedness drills.
- Record Keeping : Maintaining accurate records of safety inspections, incident reports, training sessions, and compliance documentation.
- Consultation and Advice : Advising management on safety-related issues and working collaboratively with other departments to integrate safety measures into daily operations.
- Compliance Monitoring : Ensuring that the workplace complies with OSHA regulations and other relevant safety standards. Keeping up-to-date with changes in legislation and industry best practices.
- Employee Support : Offering support and guidance to employees regarding safety concerns and addressing any safety-related complaints.
- Continuous Improvement : Evaluating the effectiveness of safety programs and making recommendations for improvements based on feedback and incident analysis.
Health Clinic Specialist
Loudoun County Public Schools
01.2024 - 05.2024
- Salary: $22.56/ hr
- 37.5 hr/week
- Health Assessments : Conducting routine health screenings for students, such as vision and hearing tests, and assessing students who report feeling unwell or have injuries.
- Emergency Care : Providing first aid and emergency care for injuries or acute illnesses that occur during school hours. Knowing how to handle medical emergencies and activating emergency protocols when necessary to.
- Medication Administration : Administering prescribed medications to students and ensuring that they follow the correct dosages and schedules. Managing medication records and obtaining necessary parental permissions.
- Health Records Management : Maintaining and updating student health records, including immunization status, medical histories, and any chronic conditions. Ensuring confidentiality and compliance with privacy regulations.
- Parent Communication : Communicating with parents and guardians regarding their child's health issues, including notifying them of injuries, illnesses, or required medical follow-ups.
- Collaboration with School Staff : Working closely with teachers, school counselors, and administrators to support students' health needs and integrate health considerations into the school environment.
- Record Keeping : Keeping accurate records of all health-related activities, including incident reports, medication logs, and health education sessions.
- Health Promotion: Promoted healthy school environment through regular inspections, identifying potential hazards, and recommending corrective actions based on data analysis and best practices.
Front Desk Coordinator
Galaria Plastic Surgery & Dermatology
05.2023 - 12.2023
- Salary: $22/hr
- 40 hr/week
- Patient Scheduling : Managing appointment bookings for patients, including scheduling, rescheduling, and confirming appointments. Handling cancellations and coordinating with dermatologists to optimize the schedule and minimize conflicts.
- Check-In and Check-Out : Streamlined check-in and check-out processes for improved efficiency and reduced wait times by greeting patients as they arrive and ensuring all required paperwork are completed and updated.
- Insurance Verification : Verifying patient insurance information and coverage details. Assisting with the submission of insurance claims and ensuring that all billing information is accurate.
- Patient Records Management : Maintaining and updating patient records, including personal information, medical history, and treatment details to ensure data integrity within electronic health records (EHR) systems . Ensuring confidentiality and compliance with privacy regulations (e.g., HIPAA).
- Front Desk Operations : Managing the front desk area, including answering phones, handling patient inquiries, and directing calls or messages to appropriate staff members for prompt assistance. Ensuring a professional and welcoming environment.
- Billing and Payments : Contributed to reduction of accounts receivables by processing patient payments, including co-pays, deductibles, and other fees. Managing billing inquiries and providing patients with information about their financial responsibilities.
- Administrative Support : Assisting with various administrative tasks, such as managing office supplies, preparing and sending correspondence, and handling mail and faxes.
- Handling Complaints and Issues : Addressing patient concerns, complaints, or issues in a professional and empathetic manner. Escalating matters to the appropriate staff or management when necessary.
- Compliance and Safety : Ensuring that the front desk area adheres to safety and infection control protocols. Keeping the workspace clean and organized.
- Team Collaboration : Working collaboratively with other front desk staff, medical assistants, and healthcare providers to ensure an efficient and cohesive workflow.
- Continuous Improvement : Identifying areas for improvement in front desk operations and suggesting or implementing changes to enhance the patient experience and clinic efficiency.
Assistant Pool Manager
County of Loudoun
06.2018 - 05.2023
- Salary: $18.89/hr
- 40 hr/week
- Staff Supervision : Managing and scheduling lifeguards, pool attendants, and other staff. Conducting training and ensuring that staff adhere to safety protocols and customer service standards.
- Safety and Compliance : Ensuring the pool area complies with local health and safety regulations, including maintaining proper chemical levels, conducting regular safety inspections, and ensuring emergency procedures are in place.
- Facility Maintenance : Overseeing the maintenance and cleanliness of the pool and surrounding areas, including ensuring that pool equipment is in good working condition and coordinating repairs as needed.
- Customer Service : Providing excellent customer service to pool users, addressing any concerns or complaints, and ensuring a positive and enjoyable experience for all guests.
- Emergency Response : Being prepared to respond to emergencies, including performing first aid and CPR. Managing emergency situations and coordinating with emergency services when necessary.
- Pool Chemical Management : Monitoring and adjusting pool water chemistry, including chlorine, pH, and alkalinity levels. Keeping accurate records of chemical tests and treatments.
- Programming and Events : Organizing and overseeing pool programs and events, such as swim lessons, water aerobics, and swim meets. Developing schedules and promoting activities to increase participation.
- Record Keeping : Maintaining accurate records related to pool operations, including maintenance logs, incident reports, and staff certifications. Ensuring compliance with regulatory requirements and reporting any issues to appropriate authorities.
- Training and Development : Providing ongoing training and professional development opportunities for staff to ensure they are up-to-date with the latest safety practices and customer service skills.
- Risk Management : Identifying and mitigating potential risks related to pool operations, including safety hazards, financial risks, and operational challenges.
Education
Bachelor of Science - Public Health
The George Washington University
Washington, DC01.2023
Skills
- Hazard analysis and reporting
- Incident/accident investigation
- Record keeping and management
- Teamwork and Collaboration
- Time Management
- Multitasking
- Organizational Skills
- Interpersonal Skills
- Microsoft Office Suite
- Adaptability and Flexibility
Certification
- CPR/AED/ First Aid, American Heart Association (2024-current)
- Notary Public, Secretary of the Commonwealth (2024-current)
- Explosives Safety Level 1 (2024- current)
Volunteer Work & Community Involvement
Loudoun County Fire & Rescue
23675 Belmont Ridge Road, Suite 100 Brambleton, VA 20148
Volunteer EMT
March 2024- current
15 Hours Per Week
Emergency Medical Care : Provide basic life support (BLS) and medical care at the scene of emergencies, including administering CPR, controlling bleeding, and managing shock.
Patient Assessment : Evaluate the condition of patients by assessing their symptoms, medical history, and vital signs to determine the appropriate course of action.
Transport and Care : Safely transport patients to medical facilities while continuing to provide care and monitor their condition en route.
Equipment and Vehicle Maintenance : Ensure that emergency medical equipment and vehicles are well-maintained, stocked, and ready for use.
Documentation : Accurately document patient care, treatments provided, and observations in medical records and reports for future reference and continuity of care.
Communication : Work closely with other emergency responders, medical personnel, and sometimes family members to relay information and coordinate care effectively.
Adherence to Protocols : Follow established medical protocols, guidelines, and laws to ensure the safety and effectiveness of the care provided.
Training and Continuing Education : Participate in ongoing training and education to stay current with medical practices, procedures, and certifications.
Community Outreach : Engage in community education and outreach activities to promote safety and health awareness.
Team Collaboration : Work as part of a team, often alongside paramedics, firefighters, and police, to provide comprehensive emergency response.
Timeline
Safety & Occupational Health Specialist
Department of Army
05.2024 - Current
Health Clinic Specialist
Loudoun County Public Schools
01.2024 - 05.2024
Front Desk Coordinator
Galaria Plastic Surgery & Dermatology
05.2023 - 12.2023
Assistant Pool Manager
County of Loudoun
06.2018 - 05.2023
Bachelor of Science - Public Health
The George Washington University
- CPR/AED/ First Aid, American Heart Association (2024-current)
- Notary Public, Secretary of the Commonwealth (2024-current)
- Explosives Safety Level 1 (2024- current)
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