Harper Friend
Powhatan
Summary
Dedicated and service-oriented team member with experience in fast-paced customer-facing roles and a strong background in youth mentorship. Proven ability to provide exceptional customer service as a front-of-house team member at Chick-fil-A, demonstrating professionalism, efficiency, and a positive attitude under pressure. Committed volunteer youth mentor for three consecutive years, supporting children through social services programs and acting as a primary caretaker during summer camps. Recognized for leadership, empathy, and a deep commitment to helping others in both professional and volunteer settings.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Youth Mentor Volunteer
Craig Springs Camp & Retreat Center
New Castle
07.2023 - Current
- Guided youth through personal development activities and workshops.
- Facilitated group discussions to encourage teamwork and communication skills.
- Provided mentorship to individuals facing personal challenges or conflicts.
- Organized recreational events to promote engagement and interaction among participants.
- Collaborated with staff to create inclusive programs for diverse youth populations.
- Developed strong relationships with youth, fostering trust and open communication.
- Empowered participants through active listening techniques and open dialogue sessions.
- Organized team building activities that foster a sense of community among participants.
- Monitored the physical safety of participants during program hours.
Front of House Team Member
Chick-fil-A
Richmond
09.2024 - 08.2025
- Maintained a professional attitude while working under pressure during peak hours.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Performed opening and closing procedures at the end of shift.
- Worked with managers to report and resolve customer issues or concerns.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Prepared workstations with ingredients and tools to increase efficiency.
Education
John Randolph Tucker High School
Richmond, VirginiaSkills
- Youth mentorship
- Group facilitation
- Team building
- Customer service
- Community engagement
- Communication skills
- Active listening
- Self-awareness
- Meal service
- Youth advocacy
- Youth mentoring
- Problem-solving abilities
- Time management abilities
- Landscaping
Certification
- BLS Certified - E-Card number #255413226644 active until August 2026
- Stress and First aid awareness certification
References
References available upon request.
Timeline
Front of House Team Member
Chick-fil-A
09.2024 - 08.2025
Youth Mentor Volunteer
Craig Springs Camp & Retreat Center
07.2023 - Current
John Randolph Tucker High School