Chris Flores
Fairfax
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, troubleshooting, and customer support. Known for effective problem-solving and delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EUC IT Helpdesk Technician
Parsons Corporation
11.2023 - Current
- Azure/Intune asset management
- Performing technical troubleshooting using Salesforce as ticketing system
- Domain migration assistance from .COM to .US
- Onboarding/ Offboarding procedures
- Hardware and Software Installation
- Create articles that provided detailed instructions and explanations on how to troubleshoot specific issues for users
- Reimaging Assets
- Work with Windows 10/11
- Perform Remote Support
- Provide customer support in the field of IT, assisting users with their technical inquiries
- Salesforce Ticketing System
- Provide Data Migration assistance for asset refreshes
- System Maintenance and Updates
- Ticket Documentation- I create detailed documentation that provides a comprehensive reference for troubleshooting, knowledge sharing, and ensuring consistent and efficient support for technical issues
Service Desk Analyst
Siemens Government Technologies
05.2020 - 11.2023
- Technical Troubleshooting
- Software Installation and Configuration
- Hardware Diagnostics and Repair
- Incident Management
- Customer Service
- Remote Desktop Support
- Ticketing System
- Time Management
- Documentation and Reporting
- Set up workstations
- Perform other related duties as assigned
Desktop Support Intern
Navy Federal Credit Union HQ
06.2019 - 09.2020
- Perform work in support of assigned IT group - duties may vary depending on assignment
- Knowledge and skill in PC desktops, laptops, mobile devices, and IT client technology
- Apply knowledge gained from degree program in day-to-day duties/responsibilities
- May receive guidance and direction from management and/or senior-level staff
- Leverage technical knowledge and skills
- Work within established standards, change control, policies and procedures
- Provide exceptional customer service
Education
Bachelor of Science - Information Systems And Operations Management
George Mason University
Fairfax, VA05-2023
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA05-2019
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- System troubleshooting
- Tech-Savvy
- Customer rapport
- System diagnostics
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
Timeline
EUC IT Helpdesk Technician
Parsons Corporation
11.2023 - Current
Service Desk Analyst
Siemens Government Technologies
05.2020 - 11.2023
Desktop Support Intern
Navy Federal Credit Union HQ
06.2019 - 09.2020
Bachelor of Science - Information Systems And Operations Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
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