Chris Glienke
Manassas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Strategic Account Specialist
Cox Communications
01.2017 - Current
- Managed a diverse portfolio of strategic accounts across various industries while maintaining a thorough understanding of each client''s unique needs.
- Promoted a culture of collaboration and knowledge-sharing within the account management team, fostering an environment conducive to professional growth.
- Conducted regular business reviews with clients to assess progress against established objectives, making adjustments as necessary to drive success.
- Completed routine and complex account updates to resolve problems.
Order Management Specialist
Cox Communications
02.2013 - 01.2017
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
Customer Retention Specialist
Cox Communications
08.2008 - 02.2013
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Developed new strategies for customer retention activities.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Contributed to company growth by upselling additional products and services during support interactions.
Education
Bachelor of Arts - Business Administration
George Mason University
Fairfax, VASkills
- CRM proficiency
- Performance Tracking
- Industry Expertise
- Financial Acumen
- Customer relationship development
- Microsoft Office proficiency
Accomplishments
2024 Winners Circle Recipient
Certification
Currently working on my Salesforce Administrator Certification
Timeline
Strategic Account Specialist
Cox Communications
01.2017 - Current
Order Management Specialist
Cox Communications
02.2013 - 01.2017
Customer Retention Specialist
Cox Communications
08.2008 - 02.2013
Bachelor of Arts - Business Administration
George Mason University
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Taryn Perry-CalderonTaryn Perry-Calderon
Sales Solutions Specialist at Cox CommunicationsSales Solutions Specialist at Cox Communications