Chris Hemstreet
South Riding
Summary
People-oriented and dedicated hospitality worker focused on positive guest experiences. Driven in pursuing leadership roles and improving on my own skills as a leader and manager. Flexible and willing to adapt to change or new and uncomfortable situations.
Overview
9
9
years of professional experience
Work History
Bayhost/Shift Lead/Event Lead/Team Lead
Topgolf
Ashburn, VA
09.2022 - Current
- Greeting guests with a warm welcome and giving excellent service to ensure an enjoyable visit.
- Training and coaching other members of the team whenever anybody else needs the knowledge to succeed in their own roles
- Delegating work and task assignments to other team members on shift to ensure all responsibilities are fulfilled throughout the shift
- Preparing event spaces for corporate and private events and delivering considerate hospitality throughout the duration of their event time
- Coordinating with large corporate or private events to ensure we as a team can deliver on all their needs throughout their event
- Communicating and coordinating all departments throughout a given shift to ensure each guest enjoys their full experience
- Communicating with guests to find any issues that may come up during their visit, or to resolve any issues that have come up to give them the best experience possible
Hospital Equipment Technician
Agiliti Health
Morgantown, WV
02.2022 - 07.2022
- Provided and managed the inventory of a third party company's equipment for the use of the hospital
- Built and maintained relationships with hospital staff to find out the needs of different units
Registration Representative
Mon Health Medical Center
Morgantown, WV
06.2021 - 11.2021
- Checking in patients for appointments.
- Updating any outdated demographic or insurance information to ensure current registration.
- Scheduling appointments for new and existing patients, as well as referring existing patients to other clinics to ensure proper patient care.
Guest Services
Ruby Memorial Hospital
Morgantown, WV
02.2020 - 06.2021
- Check in inpatient visitors and outpatient appointments and escort them to where they need to be in the general hospital
- Ensure patients and visitors are greeted and treated with care during their stay at the hospital.
- Communicating and enforcing safety rules and guidelines to all hospital guests
- Checking in and escorting visitors for emergency room patients
Delivery Associate
Lowe’s
Morgantown, WV
10.2019 - 02.2020
- Calling and communicating with customers to verify that product information and delivery instructions are correct.
- Delivering appliances into the customers home with friendly service and care.
Guest Services/Shift Lead
Topgolf
Ashburn, VA
09.2016 - 07.2019
- Greeting and checking in guests with friendly service to give a great start to their experience
- Helping guests with any questions they may have about Topgolf
- Assigning and delegating tasks to other team members to ensure everyone receives the same experience
- Communicating with guests to assign them to a waitlist and when their turn is coming up
Education
Business Administration And Sports Management
Southern New Hampshire University
Hooksett, NHNo Degree - Sport & Exercise Psychology
West Virginia University
Morgantown, WVSkills
- People skills
- Good communication
- Quick learner
- Work ethic
- Problem-solving
- Time management
- Leadership
- Attention to detail
- Adaptability
- Teamwork
- Creativity
- Delegation
Timeline
Bayhost/Shift Lead/Event Lead/Team Lead
Topgolf
09.2022 - Current
Hospital Equipment Technician
Agiliti Health
02.2022 - 07.2022
Registration Representative
Mon Health Medical Center
06.2021 - 11.2021
Guest Services
Ruby Memorial Hospital
02.2020 - 06.2021
Delivery Associate
Lowe’s
10.2019 - 02.2020
Guest Services/Shift Lead
Topgolf
09.2016 - 07.2019
Business Administration And Sports Management
Southern New Hampshire University
No Degree - Sport & Exercise Psychology
West Virginia University