Chris Spencer
Rural Retreat
Summary
Dynamic professional with extensive experience at Klockner Pentaplast, excelling in inventory control and team leadership. Proven track record in enhancing operational efficiency and customer satisfaction through effective relationship building and decision-making. Skilled in training and developing teams, ensuring high-quality service and adherence to safety protocols.
Overview
13
13
years of professional experience
Work History
Traffic Administrator
Klockner Pentaplast
07.2024 - Current
- Trained new employees on department procedures, increasing efficiency within the team while maintaining high-quality work output.
- Check SAP/E2Open Daily to ensure accuracy of loads being shipped that day
- Ship and receive finished goods and raw materials
- Lay out how every truck should be loaded to ensure correct weight distribution, as well as making sure the product is secure on the load
- Run a daily inventory report to ensure the correct pallet count on orders is correct, so all pallets can ship together
Shipping Forklift Operator
Klockner Pentaplast
12.2023 - 07.2024
- Operated forklifts to efficiently transport materials within shipping and warehouse environments.
- Conducted pre-shift inspections on equipment to ensure safety and operational compliance.
- Loaded and unloaded shipments, adhering to safety protocols and company standards.
- Maintained accurate inventory records using warehouse management systems for tracking purposes.
- Assisted in training new employees on forklift operations and safety procedures.
- Used the IR Scan system while loading trucks to ensure the correct material was being loaded
Driver Manager
Iss Logistics
06.2018 - 12.2023
- Managed daily operations of driver schedules, ensuring timely deliveries and resource allocation.
- Fostered strong relationships with drivers, addressing concerns and facilitating open communication channels.
- Analyzed performance data to identify trends, optimizing route planning for cost-effective operations.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
Customer Service Manager
Dish Network Corp
06.2013 - 06.2018
- Analyzed customer feedback to identify trends and drive service enhancements.
- Led customer service team to enhance support quality and improve overall customer satisfaction.
- Managed escalated complaints, ensuring timely resolutions and maintaining customer loyalty.
- Established performance metrics to measure team effectiveness and identify areas for development.
- Facilitated regular team meetings to promote communication, share best practices, and boost morale.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
George Wythe High School
Wytheville, VA05-2012
Skills
- Inventory control
- Documentation management
- Customer relations
- Relationship building
- Decision-making
- Team leadership
Timeline
Traffic Administrator
Klockner Pentaplast
07.2024 - Current
Shipping Forklift Operator
Klockner Pentaplast
12.2023 - 07.2024
Driver Manager
Iss Logistics
06.2018 - 12.2023
Customer Service Manager
Dish Network Corp
06.2013 - 06.2018
High School Diploma -
George Wythe High School