Chrislyn Mounsey
Virginia Beach
Summary
Professional individual with experience in human services equipped with extensive experience in client support and housing solutions. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Confident handling tasks independently and in teams with highly organized approach to work. Adept at navigating complex housing systems and delivering tailored services that meet client needs.
Overview
16
16
years of professional experience
Work History
Housing Specialist III
Department of Housing & Neighborhood Preservation
04.2009 - Current
- Prepare monthly reports and monitors status to advise Housing Administrator/Housing Program Coordinator on specific issues
- Manage financial problem cases to determine appropriate actions
- Receive and investigate complaints to advise appropriate action to the Housing Administrator/Housing Program Coordinator
- Serve as liaison for Division with software company
- Maintain Division web page, SharePoint and database
- Troubleshoot and resolve software and IT issues within the Division
- Provide software training for Division
- Conduct testing of application software during updates and upgrades
- Team Lead for over 12 months
Education
B.S. - Computer Information Systems
Saint Leo University
St Leo, FLMicrosoft Certification Training Program - undefined
ComputerTraining.Com
Chesapeake, VAA.A.S. - Business Management
Bryant & Stratton College
Virginia Beach, VAA.S. - Business Administration
Hostos Community College
Bronx, NYSkills
- Affordable Housing Knowledge
- Fair housing regulations
- Referrals and networking
- Policy analysis
- Employee training
- Workflow management
- Case file management
- Data entry software
- Teamwork and collaboration
- Microsoft office
Timeline
Housing Specialist III
Department of Housing & Neighborhood Preservation
04.2009 - Current
Microsoft Certification Training Program - undefined
ComputerTraining.Com
A.A.S. - Business Management
Bryant & Stratton College
A.S. - Business Administration
Hostos Community College
B.S. - Computer Information Systems
Saint Leo University
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