Chrisstianna Jones
Chesapeake
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Sams Club Distribution
Chesapeake
05.2022 - Current
- Assisted members with product inquiries and recommendations.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges efficiently to ensure customer satisfaction.
- Collaborated with team members to enhance service delivery and support operations.
- Trained new hires on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
Front Desk Agent
Hampton Inn And Suites
Chesapeake
08.2019 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests warmly and efficiently upon arrival.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
- Kept records of room availability and guest accounts, manually or using computers.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Customer Service Representative
Lowes Home Improvement Stores
Chesapeake
01.2015 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed returns and exchanges efficiently to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier/Customer Service Clerk
Farm Fresh
04.2014 - 07.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Associate Degree In Nursing - Nursing
ECPI University
Virginia Beach, VA 08.2022 - 03.2026
Oscar Smith High School
ChesapeakeSkills
- Interpersonal Skills
- Team Oriented
- Customer Service
- Productivity and Efficiency
- Attention to Detail
- Quality Assessment
- Data entry
- Problem-solving
- Training development aptitude
- Documentation
- Call management
- Money handling
- Credit card payment processing
- Product sales
- Adaptive team player
- Complaint handling
- Critical thinking
- Task prioritization
- Researching
- Medical terminology
Timeline
Associate Degree In Nursing - Nursing
ECPI University
08.2022 - 03.2026
Customer Service Representative
Sams Club Distribution
05.2022 - Current
Front Desk Agent
Hampton Inn And Suites
08.2019 - 05.2021
Customer Service Representative
Lowes Home Improvement Stores
01.2015 - 01.2020
Cashier/Customer Service Clerk
Farm Fresh
04.2014 - 07.2017
Oscar Smith High School