Christan Ventro
Pound
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
Wise
11.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
J.J. Kelly Highschool
Wise VA05-1997
Skills
- Customer service
- Database management
- Payment processing
- Billing procedures
- Product knowledge
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Active listening
- Team collaboration
- Problem resolution
- Product education
Affiliations
- spending time with family
Timeline
Customer Service Representative
Foundever
11.2020 - Current
High School Diploma -
J.J. Kelly Highschool