Christelle Resiliac
Newport News
Summary
Dedicated Property Manager with expertise in tenant communication, maintenance coordination, and budget preparation. Skilled in Yardi for financial reporting and adept at resolving complaints and violations. Proven track record in property leasing and ensuring compliance with Fair Housing Regulations.
Overview
7
7
years of professional experience
Work History
Property Manager
Presidia Asset Management, LLC
Greensboro, NC
06.2024 - 06.2025
- Assists in managing all aspects of a building's occupancy and maintenance
- Communicates with tenants regarding property-related issues
- Coordinates with tenants and third parties to address maintenance and facility needs
- Collaborates with property management team to produce advertising materials
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
- Processes applications and conducts credit checks
- Collects monthly fees and maintains records of payments and rental activity
- Prepares budgets and financial reports
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
- Investigates and helps to resolve complaints, disturbances and violations
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs
- Kept tenant and office files organized, properly maintained and secured
- Responded to tenant inquiries and complaints in a timely manner
- Accepted and recorded checks, money orders and certified checks for daily deposits
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary
- Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations
- Negotiated lease renewals with existing tenants as necessary
- Facilitated regular inspections of property and grounds
Property Manager
Hawthorne Residential Partners
05.2022 - 06.2024
- Schedule maintenance and repairs based on tenant requests and legal requirements
- Manage quarterly and yearly budget for renovations and community events
- Collaborate with office staff and tenants regularly on updated lease terms, late payments and scheduled maintenance
- Make bank deposit
- Keep property presentable
Assistant Property Manager
Hawthorne
High Point, NC
12.2021 - 05.2022
- Schedule maintenance and repairs based on tenant requests and legal requirements
- Manage quarterly and yearly budget for renovations and community events
- Collaborate with office staff and tenants regularly on updated lease terms, late payments and scheduled maintenance
Assistant Property Manager
Right Fit Storage
Greensboro, NC
02.2020 - 12.2021
- Provide customer support
- Showcase rental units
- Execute leases
- Maintain data records
- Process payments and follow up with potential customers
- Answer phones and respond to emails promptly and kindly
- Perform collection and delinquency paperwork and make related phone calls
- Make bank deposits and balance financials, including petty cash, daily
- Perform light maintenance duties including, but not limited to sweeping empty units, maintaining clean halls and driveways, picking up trash and debris, routine property walk-throughs
- Assist with community volunteering & fundraising
- Train incoming consultants
- Submit work orders
- Competitively shop prices
- Ship & receive packages
3rd Manager
Dillard's, Inc.
High Point, NC
08.2018 - 01.2020
- Greeting customers, responding to questions and providing customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Established key performance indicators for departmental goals and monitored progress towards achieving them
- Assisted with new employee training and conducted performance reviews to track overall progress
- Tracked store inventories and replenished products according to demand
- Oversaw daily financial transactions and managed cash flow to support profitability
Education
BBA - Business
Guilford Technical Community College
Jamestown, North Carolina, NCHigh school diploma or GED - undefined
T Wingate Andrews High School
High Point, NC06.2019
Skills
- Customer Service
- Analysis skills
- Sales
- Typing
- Yardi
- Property Leasing
- Cash register
- Front desk
- Microsoft Excel
- Social media management
- Administrative experience
- Cash handling
- Supervising experience
- Property management
- Budgeting
- Time management
- Leadership
- Conflict management
- Fair Housing Regulations
- Crisis Intervention
- Marketing
- Computer skills
- Microsoft Office
- Communication skills
- HVAC
- Research
- Asset management
Languages
Haitian Creole
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized To Work: US for any employer
Timeline
Property Manager
Presidia Asset Management, LLC
06.2024 - 06.2025
Property Manager
Hawthorne Residential Partners
05.2022 - 06.2024
Assistant Property Manager
Hawthorne
12.2021 - 05.2022
Assistant Property Manager
Right Fit Storage
02.2020 - 12.2021
3rd Manager
Dillard's, Inc.
08.2018 - 01.2020
High school diploma or GED - undefined
T Wingate Andrews High School
BBA - Business
Guilford Technical Community College