Christen Eutsler
Stephenson
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Winchester Neurological Consultants
01.2024 - Current
- Coordinated patient scheduling, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
Cafeteria Manager
Frederick County Public Schools
08.2020 - 12.2023
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Used Cafe Enterprise to analyze daily financial statements, balance statements and reimbursable meals.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Cafeteria Worker
Frederick County Public Schools
08.2017 - 08.2020
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
Custodial Worker
Southern Management
07.2011 - 02.2013
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
James Wood High School
Winchester, VA08-2005
Skills
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- EMR / EHR
- Documentation
- Patient callbacks
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Patient referral
- Scheduling tests and procedures
Accomplishments
Employee of the month with Winchester Neurological Consultants for November 2024
Timeline
Medical Receptionist
Winchester Neurological Consultants
01.2024 - Current
Cafeteria Manager
Frederick County Public Schools
08.2020 - 12.2023
Cafeteria Worker
Frederick County Public Schools
08.2017 - 08.2020
Custodial Worker
Southern Management
07.2011 - 02.2013
James Wood High School
Similar Profiles
Casey FletcherCasey Fletcher
Compliance Officer at Winchester Neurological ConsultantsCompliance Officer at Winchester Neurological Consultants
Bethany NeedhamBethany Needham
Medical Billing and Coding Representative at Winchester Neurological Consultants VPEMedical Billing and Coding Representative at Winchester Neurological Consultants VPE
Ashley ShadoanAshley Shadoan
Scheduling Coordinato at Winchester Medical CenterScheduling Coordinato at Winchester Medical Center
Morgan BergquistMorgan Bergquist
Waitress at Cedar River PlazaWaitress at Cedar River Plaza
Amelia EdenAmelia Eden
Babysitter at Family MembersBabysitter at Family Members