Christi Britt
Fishersville,VA
Summary
I am high energy and a people person! I am competitive and work hard to achieve my goals and the goals of my team.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Tractor Supply
09.2021 - Current
- Job responsibilities are but not limited to managing 18 to 24 employees
- Building a strong team by training and coaching employees in all areas and especially in customer service to help assure we are providing legendary customer service, while doing so myself
- I lead by example
- I review all reports including the monthly P&L and schedule under the payroll budget
- Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members
- Delivering Legendary Customer Service through GURA: Greet the Customer, Uncover Customer's Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer
- Creating and fostering a welcoming environment and sense of belonging in the Store
- Ensuring diversity, equity, and inclusion is experienced across Team Members, Customers, Suppliers, and Communities
- Scheduling, organizing, and planning daily activities for team members to ensure efficient store operations
- Leading team members to ensure a Legendary shopping experience that differentiates from the competition
- Communicating company processes, policies, and directives to team members
- Evaluating processes for effectiveness and coordinating with District Manager to eliminate problems
- Creating a desirable work environment through promotions, recognition, and empowerment
- Problem solving and conflict resolution for both team members and customers
- Learning sales and profit management, accountable for achieving top and bottom line
- Promoting a safe and productive work environment
- Managing daily merchandise flow to ensure adequate in-stock and inventory controls
- Learning the process of organizing merchandise resets to company specifications
- Implementing and sustaining merchandise presentation per company standards
- Evaluating competitive environment and working with Operations and Merchandising teams
- Training on daily, weekly, and monthly processing of required paperwork
- Training on managing periodic price changes and communicating inventory needs to buyers
- Coordinating and conducting special sales events and assisting District Manager with operational needs
- Setting the tone for and reinforcing the mission and values of Tractor Supply Company
- Addressing team member issues and concerns, working with HR when necessary
- Training to be responsible for budgeting and sales forecasting
Team Member
Sheetz
09.2020 - 09.2021
- I was responsible for preparing food as ordered by customer
- I help maintain a clean and stocked kitchen
- I helped maintain codes on product and with the rotation of product, so customer gets the freshest food
- We maintain the kitchen to meet QA standards
- I help train new employees
- I was trained as a front of store associate also
- I assisted customers with their purchases
- I was responsible for a balanced register till
- I maintained rotation of product to ensure customer satisfaction
Academy Trainer
Walmart Neighborhood Marketplace
05.2020 - 10.2020
- My duties were to run the fuel center
- An Academy Trainer is an assistant to the Team Leader
- I was responsible for the ordering, stocking, cleaning
- I attend Zoom meetings to keep updated on new events or sales, etc
- I adjust the schedule issues, and I was responsible for training new associates
- I was responsible for checking in vendors and verifying inventory
Office Associate
Shenandoah Valley Social Services
02.2019 - 05.2020
- This is a rotating position within the clerical position
- If I was up front where clients check in I was responsible for checking clients in and doing that in a timely manner
- Processing whatever documentation or verifications they are turning in
- Assisting clients with completing Medicaid applications and SNAP applications while maintaining their confidentiality
- I also had to process any SNAP applications that come in whether it be paper form or through our portal from the call center
- I would screen the application and then call the client and schedule them within our agency to the correct unit
- I'm was also responsible for in house transfers of cases from unit to unit or from our agency to another
- I was responsible for maintaining several logs and charts
- If I was in the back of the office position I was responsible for the same except that it is just the Medicaid applications that I would process that come in through fax or mail or from the call center or from surrounding hospitals that are self directed to our agency in the portal
- At client request I was to mail applications or needed paperwork to them or print it for the client to pick up
- I would answer incoming calls and direct them to the correct worker or assist client in resolving their questions
- I make sure all faxes are given to the correct worker in a timely manner
Maintenance Technician/ Porter
Fore Property Company
08.2017 - 02.2019
- Responsible for maintaining 173 units within 2 rental facilities, including common areas and kitchens
- I frequently order supplies using purchase orders for the property, working within a budget
- I am often called on to fix maintenance issues in individual units
- I am responsible for turning over rentals to prepare for next tenant, on average, 4 per month, working independently as well as working with other employees in the complex
- I assisted potential tenants in their inquiries about the property and gave the section 42 income guidelines
- I took the Fair Housing Act courses and the Curb Appear course among others that were required
Environmental Service Tech
Augusta Health
11.2015 - 08.2017
- I was responsible for cleaning patient discharge rooms in the emergency department
- We used a variety of chemicals depending on the nature of the discharge
- I also filled in when needed to be team leader on weekends
- I was responsible for assigning areas to be cleaned by employees
Manager
Stop in Food Stores
05.2010 - 08.2015
- As a store manager, I was responsible for all aspects of a gas station/convenience store. I managed 10 employees.
- This included employee scheduling, training employees, troubleshooting system malfunctions, entered purchase orders and invoices into the companies accounting software, preparing fiscal reports, and handling customer service problems
- I maintained and analyzed inventory, verifying invoices to ensure markup percentages were accurate
- Preparing records for tax audits and end of fiscal year reconciliation
- I handled daily receipt deposits and ensure that all financial records were organized and balanced and that all paperwork was filed daily
- I was promoted to store manager after a very short time of being employed with the company
- I was assigned to a troubled store
- It was my responsibility to get the store staffed and cleaned up and to maintain inventory and keep shrink at a minimum
- I remained at this store for approximately a year and then transferred to another store to do the same
- I was there the remainder of my employment with this company
- The company then sold multiple times in a short period of time, and the future of the company was unsure
Receiving Associate
Best Buy Logistics
09.2004 - 06.2010
- I operated electric forklifts, reach trucks, double pallet jacks, stock pickers, squeeze truck
- I unloaded trucks, sorted and received them, then stocked the product
- I have experience in order picking and shipping also
- I used an RF scanner to record what I was receiving or stocking
- I also had to input info on computer as needed
Education
Curriculum -
General High School
Fishersville, VA06-1986
Skills
- Supervising experience
- Customer service
- Leadership
- Cash handling
- Team leadership
Accomplishments
- Supervised team of 22 staff members.
Certification
Driver's License
Profit Award 2024, Attitude Award 2024, Employee of the month 2008, Perfect Attendance Award 2006
Manage a team of 18 -22 employees and our store was one of three stores out of 13 in our district to make sales and make profit for the year. I was presented with the Attitude Award for the most positive support,outgoing enthusiasm and energy in our district. I was employee of the month in 2008 and I received that award for always being willing to train in all areas of the warehouse and being positive. I actually won the perfect attendance award 3 years in a row for never missing a day of work including overtime in 2006,2007,2008.
Languages
English
Full Professional
Timeline
Manager
Tractor Supply
09.2021 - Current
Team Member
Sheetz
09.2020 - 09.2021
Academy Trainer
Walmart Neighborhood Marketplace
05.2020 - 10.2020
Office Associate
Shenandoah Valley Social Services
02.2019 - 05.2020
Maintenance Technician/ Porter
Fore Property Company
08.2017 - 02.2019
Environmental Service Tech
Augusta Health
11.2015 - 08.2017
Manager
Stop in Food Stores
05.2010 - 08.2015
Receiving Associate
Best Buy Logistics
09.2004 - 06.2010
Curriculum -
General High School
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