Christia McClellan-Dunbar
Virginia Beach,VA
Summary
Dynamic professional with a proven track record in effective leadership, problem-solving, and team-building skills developed throughout a progressive career. A strong advocate for employee empowerment, consistently driving performance improvements and enhancing customer satisfaction through tailored training and mentorship programs. Committed to fostering a collaborative work environment that encourages innovation and growth. Demonstrates the ability to adapt strategies to meet evolving business needs while maintaining a focus on excellence.
Overview
11
11
years of professional experience
Work History
Patient Access Technician
Children's Hospital of the Kings Daughters (CHKD)
08.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Military Customer Service Representative
GEICO
09.2020 - 08.2022
- Resolve customer complaints via phone, email, or mail
- Take payment information and other pertinent information such as addresses and phone numbers
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
Manager
FunVille Playground and Cafe
10.2018 - 03.2020
- Supported back office procedures, including hiring and employment processes
- Monitored and adjusted staff schedules based on business requirements
- Implemented and supervised maintenance and sanitation standards for equipment and instruments
- Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures
- Empower employees to take responsibility for their jobs and goals
Lead Shift Supervisor/Assistant Manager
Plato's Closet
06.2015 - 11.2017
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store
- Coordinated work hand offs and schedules with other Shift Managers
- Stayed current with all store initiatives and communications, sharing with associates as required
Brand Representative
Justice Tween Brands
06.2014 - 06.2015
- Implemented visual merchandising standards
- Assessed each individual with their shopping needs (putting together outfit and accessories)
- Recommended, selected, and assisted in locating and/or obtaining merchandise for shoppers
- Solicited sales of new or additional services and products resulting in increased sales
- Operated cash register and process customer payments and returns
- Received ongoing praise and recognition from supervisors for excellent work ethic
- Resolved customer issues and/or problems through corrective action.
- Set up and arranged displays or demonstration areas to attract attention of prospective customers
Education
Certificate -
The Chrysm Institute of Esthetics
Virginia Beach, VA05.2018
Associate - Social Science
Tidewater Community College
Virginia Beach, VA2015
High school diploma - undefined
Landstown High School
Virginia Beach, VA06.2014
Skills
- Detail-oriented approach
- Customer service
- Delivers results in time-sensitive environments
- Proficient in task management
Timeline
Patient Access Technician
Children's Hospital of the Kings Daughters (CHKD)
08.2022 - Current
Military Customer Service Representative
GEICO
09.2020 - 08.2022
Manager
FunVille Playground and Cafe
10.2018 - 03.2020
Lead Shift Supervisor/Assistant Manager
Plato's Closet
06.2015 - 11.2017
Brand Representative
Justice Tween Brands
06.2014 - 06.2015
High school diploma - undefined
Landstown High School
Certificate -
The Chrysm Institute of Esthetics
Associate - Social Science
Tidewater Community College
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