Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Needham

Haymarket

Summary

Experienced with customer service, sales, and inventory management in retail setting. Utilizes effective communication and problem-solving skills to enhance customer experience. Knowledge of pool equipment and pool/spa water quality and retail operations, ensuring smooth and efficient shop management.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Swim Gem
05.2021 - 08.2024
  • Helped customers with any pool/spa related needs including but not limited to: Regular water testing, addressing any chemicals they may need, finding parts to miscellaneous pool equipment.
  • Answered calls frequently and helped them with scheduling maintenance or service calls.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.

Pet Sitter

Myself
04.2015 - 08.2022
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Gave medication to pets following guidelines from owners.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.

Education

Bachelor of Science - Environmental Biology

Christopher Newport University
Newport News, VA
05-2026

High School Diploma -

Battlefield High School
Haymarket, VA
05-2022

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Time management
  • Problem-solving
  • Conflict resolution
  • Retail operations
  • Customer rapport
  • Google drive
  • Customer assistance
  • Store cleaning
  • Relationship building

Timeline

Assistant Manager

Swim Gem
05.2021 - 08.2024

Pet Sitter

Myself
04.2015 - 08.2022

Bachelor of Science - Environmental Biology

Christopher Newport University

High School Diploma -

Battlefield High School
Christian Needham