Christian Redin
Woodbridge
Summary
Results-driven Technical Service Analyst specializing in troubleshooting and ticketing system management. Focused on improving operational efficiency and building strong customer relationships. Experienced in hardware and software repair with a strong ability to solve complex problems and deliver exceptional support.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Technical Service Analyst
SAIC
Sterling
10.2025 - Current
- Managed ticketing system, prioritizing and tracking technical requests to improve response times.
- Provided technical support for software and hardware issues across multiple systems.
- Monitored system performance metrics to ensure stability and reliability.
- Documented technical designs for proposed changes, ensuring clear communication and alignment with project goals.
- Collaborated with team to develop standard operating procedures, enhancing service operations consistency.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Fostered collaborative relationships with colleagues and management to enhance teamwork.
- Executed various clerical and administrative tasks to support on-site operations.
Team Lead
E2 Optics
Sterling
06.2025 - 09.2025
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Managed daily operations to ensure project timelines were met consistently.
- Facilitated interdepartmental communication to streamline processes and improve workflow.
- Implemented quality control measures to maintain high service standards.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Proposed modifications to project plans, enhancing project outcomes and team alignment.
Field Engineer II
Leidos
09.2022 - 12.2024
- Managed installation and maintenance of complex systems in diverse environments.
- Traveled to multiple sites for service repairs and preventative maintenance, enhancing equipment reliability.
- Installing field deploy software, troubleshooting equipment along with daily maintenance reports on PM's.
- Provided technical support to troubleshoot equipment and system issues.
- Reported daily issues via ticketing system, ensuring timely resolution for various machines.
- Ordered parts on repairs and maintained progress report on company provided ticketing system app.
- Documented project progress and maintained technical records, supporting operational efficiency.
- Entered and maintained departmental records in company database.
- Maintenance and Operation of Airport Checkpoint and Baggage equipment at DCA, BWI, assisting IAD.
Lead Technician
DataWatch Systems
11.2021 - 05.2022
- Supervised multiple technicians on projects to ensure quality and timely completion.
- Installation of CCTV, Card reader, strikes, motion sensors and other building control access equipment.
- Collected, validated, and distributed critical information to team members to support project coordination.
- Facilitated room build-outs, improving functionality and aesthetics for enhanced user experience.
Data Center Installer
Henkle & MacCoy
05.2021 - 11.2021
- Installed copper and fiber lines in data centers to ensure reliable connectivity.
- Deployed rails, shelves, switches, and power strips to facilitate efficient data center build-out.
- Terminated CAT 6 and Fiber lines.
- Install of CCTV/POE equipment for surveillance.
- Documented device locations with labels for improved tracking and organization.
Service Assurance Engineer
Cox Business
09.2020 - 01.2021
- Installed and decommissioned network switches across company footprint, ensuring seamless network performance.
- Performed maintenance on backbone equipment at multiple cell tower sites, ensuring operational efficiency.
- Managed and monitored installed equipment for highest level of reliability.
- Installed and replaced backup UPS systems at various sites during PMs, enhancing equipment reliability.
- Updated resolution status in daily ticketing system, facilitating timely issue resolution.
- Oversaw stock of supplies for company vehicles and presented safety reports to uphold safety standards.
Field Service Engineer
Cox Communications
05.2015 - 09.2020
- Provided onsite technical support, enhancing operational efficiency for commercial business clients.
- Installed, tested and provided client education regarding operation on services acquired for business such as phone, internet or video.
- Collaborated with business partners and departments to expedite issue resolution and minimize client downtime.
- Monitored and improved technician score based on performance, productivity, and customer satisfaction.
- Conducted daily route based on ticketing system for installs or trouble calls.
- Operated bucket truck or assisted peers on TC or large-scale installs.
- Update tickets with resolution or create new ones to follow up on persisting issues.
- Stayed updated with training on safety procedures and best practices.
- Maintained company vehicle and ordered supplies to ensure stock availability weekly.
Education
GED -
T.C. Williams HS
Alexandria, VACompTIA A+ -
Online Certification
Skills
- Technical support
- Troubleshooting
- Ticket management
- Hardware/Software
- Networking/AP/CCTV
- Install/Decom
- Hardware repair
- Component replacement
- Microsoft Excel
- MS Outlook
- Microsoft OS
- Analytical and Methodical
- Complex problem-solving
- Customer Service Oriented
- Field Operations
Personal Information
Title: Field Engineer
Years Of Experience
20
Languages
Spanish
Full Professional
Certification
OSHA 30
Timeline
Technical Service Analyst
SAIC
10.2025 - Current
Team Lead
E2 Optics
06.2025 - 09.2025
Field Engineer II
Leidos
09.2022 - 12.2024
Lead Technician
DataWatch Systems
11.2021 - 05.2022
Data Center Installer
Henkle & MacCoy
05.2021 - 11.2021
Service Assurance Engineer
Cox Business
09.2020 - 01.2021
Field Service Engineer
Cox Communications
05.2015 - 09.2020
GED -
T.C. Williams HS
CompTIA A+ -
Online Certification