Christian Sorto

• Provided timely support for end-users, resolving configuration-related issues quickly and effectively.

• Tracked changing software and technologies with potential to impact customer requirements.

• Troubleshot problems with software, hardware and networking for users.

• Collaborated with cross-functional teams to identify and resolve recurring customer concerns.

• Actively participated in team meetings to share insights and best practices for improving overall performance.

• Configured hardware, devices, and software to set up work stations for employees.

• Installed, configured and maintained computer systems and network connections.

• Investigated advanced persistent threats in order to understand their behavior patterns
• Identified security threats, vulnerabilities and potential malicious activities through log analysis
• Collaborated with internal teams to improve system performance and enhance overall security posture of the organization's infrastructure
• Implement proxy and proofpoint blocks
• Created reports and tickets for Incident reports and scheduled
• Met strict daily SLA Requirements.
• Worked diligently to meet strict government deadlines on a daily basis.
• Systems: Splunk, Tanium, Archer, Cyber ark and Windows OS

• Prepare and set test articles, fixtures and components to accurately conduct testing procedure
• Evaluate performance of test components using measurements, sensors and other tools
• Utilize computer software and hardware to analyze, collect and compile test data
• Order, organize and prioritize testing procedure steps to optimize and standardize test conduct
• Document and track problems using Remedy.
• Escalate tickets to Lead Technicians and Engineers.
• Perform regression testing, functionality testing, system performance testing, acceptance testing and stress testing.
• Configured hardware, devices, and software to set up work stations for employees.
• Performed tests of functionality, security, and performance of different workstations and devices.

• Worked with local and federal law enforcement agents to apprehend suspicious individuals
• Upheld strong customer service standards while completing screenings
• Searched individuals and baggage for devices, weapons and other prohibited items
• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
• Monitored and conducted passenger screening
• Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo
• Surveilled all areas within facility to identify suspicious behavior.

• Routed cables and trunk lines from entry points to specified equipment, following diagrams
• Troubleshoot electrical and mechanical defects for residential, commercial and industrial sites.
• Configured automated network services to maximize reliability
• Reviewed project drawings to perform installation activities according to specifications
• Installed telecommunications and computer hardware, software, programs and applications to initiate functional operation
• Planned, installed and maintained systems and performed repairs on malfunctioning systems.