Christian Thurman
Roanoke
Summary
Detailed-oriented professional with experience in customer relations and critical thinking, strong skills in customer service, active listening, and problem resolution. Proven ability to enhance customer satisfaction and train new employees effectively.
Versatile and adaptable individual with a solid background in customer service and caregiving. Known for strong data entry and problem resolution skills, ready to leverage expertise to enhance customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Frozen Food Dairy Associate
Food Lion
Roanoke, VA
08.2022 - Current
- Monitored product freshness and quality to ensure compliance with safety standards
- Assisted in inventory management, restocking shelves, and organizing dairy products
- Trained new employees on proper handling procedures and equipment usage
- Collaborated with team members to maintain cleanliness and sanitation in dairy section
- Enhanced customer satisfaction by providing professional and knowledgeable assistance in dairy product selection.
Personal Caregiver
Beulah Guthrie
Roanoke, VA
01.2020 - 01.2026
- Provided personalized care and assistance with daily living activities for clients.
- Developed and maintained positive relationships with clients and families to enhance well-being.
- Assisted in medication management, ensuring compliance and safety for each client.
- Monitored client health, reporting changes promptly to healthcare professionals as needed.
- Implemented tailored activity plans promoting physical and mental stimulation for clients.
- Coordinated with multidisciplinary teams to optimize care plans based on individual needs.
- Advocated for client needs, ensuring access to resources and support services available in the community.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
Seasonal Package Handler
UPS
Roanoke, VA
10.2019 - 12.2019
- Operated package sorting equipment to ensure efficient processing of shipments.
- Collaborated with team members to maintain workflow and meet daily targets.
- Conducted quality checks on packages to ensure accuracy and prevent errors.
- Loaded and unloaded delivery vehicles while adhering to safety protocols.
Cap 2 - Stocker/Unloader
Walmart
Roanoke, VA
09.2018 - 08.2019
- Organized and stocked merchandise to optimize shelf space and enhance product visibility.
- Collaborated with team members to maintain inventory accuracy and ensure timely restocking.
- Operated pallet jacks and forklifts safely to facilitate efficient stock movement within the store.
- Monitored inventory levels, identified discrepancies, and communicated needs to management for replenishment.
Assistant Director of Dining Services
Eurest Compass Group
Roanoke, VA
08.2015 - 06.2016
- Implemented cost-control measures that optimized resource utilization across dining services.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Managed inventory control effectively for optimal cost savings and minimal waste.
- Successfully met revenue targets by actively promoting dining services offerings to potential clients and ensuring a high level of customer satisfaction.
- Coordinated catering functions effectively, ensuring timely delivery of exceptional food presentation and service for clients'' needs.
Education
High School Diploma -
Partick Henry High School
Roanoke, VA06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Frozen Food Dairy Associate
Food Lion
08.2022 - Current
Personal Caregiver
Beulah Guthrie
01.2020 - 01.2026
Seasonal Package Handler
UPS
10.2019 - 12.2019
Cap 2 - Stocker/Unloader
Walmart
09.2018 - 08.2019
Assistant Director of Dining Services
Eurest Compass Group
08.2015 - 06.2016
High School Diploma -
Partick Henry High School