Christian Tounzen
7-eleven
Newport News
3
years of professional experience
Dynamic retail professional with a proven track record at 7-Eleven, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and engaging merchandise displays, driving increased loyalty and repeat business. Skilled in POS operations and fostering positive customer relationships to achieve sales goals.
Work History
Retail Sales Associate
3 Months- Assisted customers in choosing products and addressing inquiries to improve shopping experience.
- Operated cash register to process transactions and efficiently manage customer payments.
- Maintained store displays in a clean and organized manner to enhance product visibility.
- Restocked shelves quickly to guarantee product availability for customers.
- Monitored inventory levels and communicated discrepancies to management for prompt replenishment.
- Greeted customers and provided assistance with product inquiries and selections.
- Sustained a clean and organized store environment to elevate overall shopping experience for customers.
- Facilitated customer purchases, helped locate items, and enrolled customers in reward programs.
- Handled returns and exchanges with professionalism, resolving customer issues in line with company policies.
- Responded to inquiries regarding store policies and managed customer concerns.
- Increased customer satisfaction through exceptional service and prompt resolution of concerns.
- Processed transactions promptly using point-of-sale systems to minimize customer wait times at checkout.
- Cultivated strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Enhanced visual merchandising displays by strategically arranging products to attract more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and increasing sales conversion rates.
Floor Helper
2 Years 4 Months- Assisted in loading and unloading flooring materials, ensuring efficient workflow.
- Operated various tools for cutting, measuring, and installing flooring components.
- Maintained cleanliness and organization of work areas to promote safety.
- Ensured compliance with safety standards while performing all operational duties.
- Enhanced customer satisfaction with prompt assistance, addressing inquiries and providing relevant product information.
Education
High School Diploma
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
Cash handling
Customer engagement
Retail sales
Cash register operation
Phone etiquette
FLUENT IN LANGUAGE
POS system operations
Conflict resolution
Merchandise display
Complaint management
Dispute mediation
Verbal and written communication
Friendly and outgoing
Email marketing
Loyalty promotion
Goal driven
Positive customer engagement
Timeline
Retail Sales Associate
7-eleven
04.2026 - 07.2026Read More
Floor Helper
Lucas Flooring
06.2023 - 10.2025Read More
Menchville High School
High School Diploma
Read More