Christiana Bukari
Herndon,VA
Summary
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Interim Homes, Inc.
04.2021 - Current
- Consistently met or exceeded conversion metrics for role, leading team performer at >75% conversion, representing average $1M-1.8M revenue quarterly
- Exceeded sales quota by 40+% in first year
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service and organizing strategies.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained, and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
Global Solutions Specialist
BridgeStreet Global Hospitality
07.2015 - 11.2020
- Strategic supply chain collaboration and negotiation to provide cost-effective client accommodation solutions for intercompany mobilization
- Consistently met or exceeded conversion metrics for role, leading team performer at >50% conversion, representing average $600K revenue quarterly
- Demonstrated knowledge and use of market trending and industry best practices to ensure client program success
- Prepared lease/paperwork after detailed analysis of contracts and agreements
- Proactively engaged with and comfortable with client communications at every level of an organization
- Invited and involved in new process development, tool and interface testing and enhancement feedback to ensure client needs are anticipated and met for the present and future
Global Reservations Specialist
BridgeStreet Global Hospitality
06.2013 - 07.2015
- Duties mirror that of the Global Solutions Specialist but focus on directly owned or operated local/market properties and relationships
- Provided support to localized markets in Cincinnati, Columbus, Cleveland, Pittsburgh, and Louisville
- Managed timely submission of extension notices and notices to vacate to maximize revenue and reduce leakage
- Reviewed and authorized invoice remittance for additional items, damages, etc.
Global Guest Services
BridgeStreet Global Hospitality
10.2010 - 06.2013
- Responsible for guest experience from arrival through departure process
- Data entry of reservation records, costs and details
- Created correspondence to guide guest arrival and successful transition out of temp housing
- Completed Customer Care Calls to assure overall guest satisfaction
- Initiated client contact and follow-up to secure client check out dates, and to determine completion of maintenance concerns
- Managed connection/scheduling of utilities, furniture, etc. as well as the disconnection of same services
Education
Real Estate License - Real Estate
Virginia Association of Realtors
VA04-2021
Bachelor of Science - Biology
Howard University
Washington, DC05-2011
Skills
- Excellent verbal and written skills, and exceptional organizational skills
- Confident and enthusiastic with focused dedication to the task at hand
- Experienced in empathetic customer approach to problem solving by utilizing practical problem analysis and issue resolution skills, in addition to thoughtful innovation and experimentation skills
- Effortlessly take initiative, a strong team player and leader
- Vast multi-tasker and punctuality driven
- Experience to work with customers, clients, providers and vendors with an amicable approach
- Strong knowledge in data entry and well versed with databases such as Microsoft Office and Suite- to include Word, Excel, PowerPoint, Publisher, and Outlook
- Experienced in the Peachtree Quantum accounting system, CRM, HubSpot, Oscar Reservations System, and various sourcing systems: OWL, Reloquest, NOMAD, 3Sixty, and Cartus to name a few
- Strong work ethic and a knack for accuracy Typing speed of 100 to 105 wpm
- Fast diligent learner that pays close attention to detail; a fast starter that requires little to no micromanaging
- Proficient in Revenue growth
- Goal oriented
- Excellent negotiation skills
- Account development and management
- Relationship building and management
- Lead prospecting and generation
Timeline
Senior Account Manager
Interim Homes, Inc.
04.2021 - Current
Global Solutions Specialist
BridgeStreet Global Hospitality
07.2015 - 11.2020
Global Reservations Specialist
BridgeStreet Global Hospitality
06.2013 - 07.2015
Global Guest Services
BridgeStreet Global Hospitality
10.2010 - 06.2013
Real Estate License - Real Estate
Virginia Association of Realtors
Bachelor of Science - Biology
Howard University
Similar Profiles
Saïd Ach-chajaiSaïd Ach-chajai
Plaquiste at Sociétés d'intérim: Manpower, LIP Suisse, CV Pop, Cible Interim, Crit Interim, Elite, Interima.Plaquiste at Sociétés d'intérim: Manpower, LIP Suisse, CV Pop, Cible Interim, Crit Interim, Elite, Interima.
Omoyi MakongaOmoyi Makonga
Certified Nursing Assistant at Interim Healthcare StaffingCertified Nursing Assistant at Interim Healthcare Staffing
Anita HansenAnita Hansen
Care Lead and Mentor at Interim HealthCareCare Lead and Mentor at Interim HealthCare
Anthony McGinleyAnthony McGinley
MAJ(P) at United States Army Special ForcesMAJ(P) at United States Army Special Forces
HENRY WoodHENRY Wood
SECURITY OFFICER at SecuremedySECURITY OFFICER at Securemedy