Christiana Osgood
Alexandria
Summary
Results-driven office manager with extensive experience in task prioritization and project completion. Proven ability to manage multiple responsibilities efficiently while enhancing operational workflows. Strong team player committed to achieving organizational goals through effective collaboration and streamlined processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Office Director
Brightview Senior Living- Woodburn
Annandale
05.2023 - Current
- Assisted the Sales and Marketing team in creating impactful first impressions within the community by designing model rooms and enhancing the overall community atmosphere.
- Participated in the integration and testing of timekeeping/payroll software systems from Novatime to UKG Workforce.
- Achieved a 20% improvement in regulatory quality assurance compliance for administrative and associate documentation, rising from 75% in 2023 to 95% in 2024.
- Achieved 100% compliance with Brightview’s quality assurance standards in the Administrative Department, improving from 85% in 2023.
- Ensured community licensure renewal by reviewing Virginia Assisted Living Standards and Regulations and guiding departments in achieving compliance.
Executive Director
Civitas Senior Living- Alexis Pointe
Wimberley
07.2022 - 03.2023
- Oversaw a full continuum of care within a 100-bed community, managing Independent Living, Assisted Living, and Memory Care services.
- Successfully maintained 99% occupancy by directing operational excellence and fostering a resident-centered environment.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Investigated complaints from residents or family members in a timely manner while working towards resolving any issues quickly and efficiently.
- Community awarded the Top Performer of the Year with Civitas in 2023.
- Awarded Civitas' President's Circle Award for meeting quarterly KPI standards.
Regional C.O.A.C.H. Trainer
Civitas Senior Living
<ul>
<li>Provided ongoing coaching and support to Administrative Assistants and Executive Directors, fostering professional growth, and ensuring alignment with company objectives.</li>
<li>Filled in for vacant Administrative Assistant roles across multiple communities, sustaining operational efficiency, and service consistency.</li>
</ul>
07.2020 - 03.2023
- Provided ongoing coaching and support to Administrative Assistants and Executive Directors, fostering professional growth, and ensuring alignment with company objectives.
- Filled in for vacant Administrative Assistant roles across multiple communities, sustaining operational efficiency, and service consistency.
Business Office Manager
Civitas Senior Living- The Brooks of Cibolo
Cibolo
01.2021 - 07.2022
- Led the administrative department in a continuum startup for a 234-unit community, moving in 90 residents in a 1-month period.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Completed the Executive Director in Training education program with Civitas, gaining Certified Assisted Living Manager certification.
Administrative Assistant
Civitas Senior Living- Elan Westpointe
New Braunfels
11.2018 - 07.2020
- Handled front desk responsibilities and managed all payables and receivables amid the pandemic, maintaining operational continuity.
- Kept meticulous records for residents and employees, ensuring compliance with company standards and state regulations.
- Provided cross-departmental support in Medication Administration and Cooking/Dining Services, enhancing operational efficiency and resident satisfaction
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
-
Eden Prairie High School
Eden Prairie, MNEden Prairie, MN
-
Northwest Vista College
San Antonio, TXSan Antonio, TX
Skills
- Training/Onboarding
- Management
- Customer Service
- Accounts Payable
- Accounts Receivable
- Payroll administration
- Budget Analysis
- Licensing Management
- Key Performance Indicator’s
- Outlook
- Microsoft Certified
- Excel Certified
- Contract/COI Management
- Sales and Marketing Initiatives
- Quality Assurance
Certification
- Certified Medication Aide
- Certified Assisted Living Manager, TALA
Accomplishments
- Business Office Director of the Year Award (2022)
- Top Performing Community of the Year Award (2023)
References
- Candace Gutmann, Operations Specialist
- Dan Evans, Vice President of Operations
- Karen Stewart, Executive Director
- Julie Jenkins, Executive Director
Contact Information available upon request
Timeline
Business Office Director
Brightview Senior Living- Woodburn
05.2023 - Current
Executive Director
Civitas Senior Living- Alexis Pointe
07.2022 - 03.2023
Business Office Manager
Civitas Senior Living- The Brooks of Cibolo
01.2021 - 07.2022
Regional C.O.A.C.H. Trainer
Civitas Senior Living
07.2020 - 03.2023
Administrative Assistant
Civitas Senior Living- Elan Westpointe
11.2018 - 07.2020
-
Eden Prairie High School
-
Northwest Vista College