Christiana Yormesah
Midlothian
Summary
Dedicated and customer-focused professional seeking the position of Customer Care Specialist at Assurant. Leveraging over three years of experience as a Personal Shopper at Walmart to provide exceptional customer service, solve problems efficiently, and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
12.2021 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided personalized shopping services to customers, ensuring their needs were met and preferences were considered.
- Maintained a high level of customer satisfaction by addressing inquiries and resolving issues promptly and effectively.
- Utilized strong organizational skills to manage multiple orders simultaneously, ensuring timely and accurate fulfillment.
- Demonstrated excellent communication skills by interacting with customers via phone, email, and in-person, always maintaining a positive and helpful demeanor.
- Ensured the quality and accuracy of products selected, adhering to company standards and customer expectations.
- Assisted in training new employees, sharing best practices and promoting a customer-centric approach.
Education
High School Diploma -
Penn Foster High School
925 Oak Street, Scranton, PA 1850804.2024
Skills
- Customer Service: Adept at providing exceptional service, ensuring a positive customer experience and resolving issues efficiently
- Communication: Strong verbal and written communication skills, with the ability to convey information clearly and listen actively
- Problem Solving: Proven ability to identify issues, find effective solutions, and implement them to achieve customer satisfaction
- Time Management: Skilled in managing time effectively to meet deadlines and handle multiple tasks simultaneously
- Attention to Detail: Meticulous in ensuring accuracy and quality in order fulfillment and customer interactions
- Adaptability: Flexible and able to adjust to changing priorities and customer needs in a fast-paced environment
- Team Collaboration: Experience working collaboratively with team members to achieve common goals and improve processes
Timeline
Personal Shopper
Walmart
12.2021 - 03.2024
High School Diploma -
Penn Foster High School
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