Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Patient Service Coordinator
Cora Physical Therapy
04.2025 - 10.2025
Perform analytical and data entry task
Answer patient calls, emails and questions, including finding insurance estimates
Confidentially manage patient accounts
Schedule patient visits and answer pre-visit questions, including about billing
Ensure compliance with professional standards & regulatory requirements
Discuss cost of service, insurance coverage, and payment options with the patient
Work as a team player to ensure each patient receives the best service possible
Schedule any necessary outpatient appointments
Get prior authorizations for procedures
Scan documents into patient charts
Hippa Compliance
Coordinated patient scheduling, ensuring optimal use of resources and minimal wait times.
Managed patient intake processes, verifying insurance information and updating medical records accurately.
Oversaw communication between patients and healthcare providers, resolving issues promptly to improve care delivery.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Optometry Tech
Dr. Jessup and Stewart Optometry
10.2023 - 11.2024
Pre fielding eye exams, assisting the Dr. with his routine exams and medical exams. Scheduling appointments for patients.
Running different scans or tests for patients.
Answering phones.
Court Investigator
Appriss/Equifax-Remote Roanoke VA
01.2021 - 06.2023
Conducting criminal background screens
Worked individually, and as a team player.
Process Public Record searches which include, but are not limited to: State Criminal Records, County Criminal Records, Federal Criminal Records, Nationwide Database, Delivered completed reports
Ensure accurate and prompt turnaround on all search results
Input thorough and accurate notes when determining the adjudication result on an applicant Meet personal and team qualitative and quantitative production targets