Christina Chafen
Newport News
Summary
Dedicated professional with a background in psychology, behavioral health, and employee support. Skilled in communication, conflict resolution, documentation, and staff training. Seeking to transition into Human Resources to leverage expertise in employee relations, performance support, and organizational compliance.
Overview
8
8
years of professional experience
Work History
Mental Health Technician
Newport News Behavioral Health Center
07.2023 - Current
- Collaborated with nurses, physicians, and program managers to implement treatment and behavior intervention plans.
- Documented behaviors and progress notes, ensuring accuracy for compliance and planning.
- Applied conflict resolution and de-escalation techniques to maintain workplace safety.
- Served as a role model for staff and patients, reinforcing organizational standards.
Behavioral Support Specialist
Morning Star Boys Ranch
01.2022 - 06.2023
- Developed rapport with diverse groups while addressing behavioral and performance challenges.
- Collaborated with staff to resolve conflicts and strengthen group dynamics.
- Maintained detailed documentation of behavior management plans and progress tracking.
- Trained and supported new staff in intervention strategies.
Lead Teacher
KinderCare Learning Center
12.2017 - 06.2023
- Trained and onboarded new employees on compliance, procedures, and organizational standards.
- Communicated effectively with parents and staff to strengthen relationships and resolve issues.
- Designed engagement strategies to improve team productivity and culture.
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA01.2020
Certificate - Patient Care Tech
Centara College of Health Sciences
Chesapeake03-2024
Skills
- Employee Relations & Conflict Resolution
- Staff Training & Onboarding
- Policy Compliance & Documentation
- Performance Monitoring & Reporting
- Crisis Management & De-escalation
- Team Collaboration & Problem-Solving
Timeline
Mental Health Technician
Newport News Behavioral Health Center
07.2023 - Current
Behavioral Support Specialist
Morning Star Boys Ranch
01.2022 - 06.2023
Lead Teacher
KinderCare Learning Center
12.2017 - 06.2023
Bachelor of Arts - Psychology
Eastern Washington University
Certificate - Patient Care Tech
Centara College of Health Sciences
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