Christina Fairley
N. Chesterfeild ,VA
Summary
Compassionate phlebotomist enhancing patient satisfaction through empathetic care. Demonstrated adaptability and strong problem-solving skills, streamlining workflows to reduce errors and improve efficiency. Proficient in blood collection techniques, ensuring accurate results while fostering positive patient relationships. Accomplished at easing patient anxieties and hitting veins on first attempts. Vast knowledge of testing requirements for specialized tests and processing requirements. Ability to adapt to different settings and personalities. Strong communication skills. Ability to quickly diffuse high-conflict situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Bon Secours Mercy Health
02.2021 - Current
- Enhanced patient experience through compassionate care and during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and stressful situations.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, coworkers, and providers.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assisted in streamlining the specimen processing workflow for increased efficiency and lowering the chance of errors leading to the patient being re-drawn.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Adapted to diverse patient needs.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Monitored supply levels and placed orders for laboratory supplies.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Build relationships with patients who return on a regular basis.
- Resolving high conflict situations.
Lab Processor
Bon Secours Mercy Health
02.2025 - Current
- Enhanced lab efficiency by streamlining sample processing procedures and implementing quality control measures.
- Exhibited strong problem-solving skills when faced with unexpected situations or challenges within the laboratory setting, devising effective solutions quickly.
- Reduced turnaround time for test results by optimizing workflow and prioritizing urgent samples.
- Gained proficiency in various laboratory software applications.
- Collaborated with team members to troubleshoot issues and improve overall laboratory performance.
- Provides a unique understanding of all step in the testing process, from drawing the patient to preforming the testing.
- Maintained a high level of accuracy in sample handling, ensuring proper labeling and storage to prevent cross contamination.
Child Care Attendant
Ymca Of Greater Richmond
01.2019 - 04.2021
- Conducted regular safety checks of indoor and outdoor play areas to ensure secure environment free from potential hazards.
- Proven ability to learn quickly and adapt to new situations.
- Established positive relationships with parents to foster collaboration in addressing individual needs of each child.
- Maintained clean, organized, and inviting classroom environment conducive to learning and exploration for children of all ages.
- Collaborated with fellow childcare attendants to establish consistent routines and daily schedules for smooth transitions between activities.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Often served as shift lead, managing all age groups and staff.
- Facilitated learning through play, stories and outdoor activities.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Showjumping Groom
Reed Training and Sales
02.2014 - 06.2016
- Managed inventory of grooming supplies, ensuring adequate stock levels and timely replenishment when necessary.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Developed rapport with horses to create a trusting bond while working around them daily.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Fostered positive relationships with clients, providing exceptional care for their horses and addressing any concerns promptly.
- Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
- Educated clients on proper horse care, including grooming techniques and basic first aid skills to promote responsible ownership.
- Kept accurate records on each horse''s health, behavior, and maintenance needs to inform future care decisions.
- Facilitated smooth communication between staff members regarding individual horse needs and scheduling adjustments as needed.
- Contributed to the success of equestrian competitions by preparing horses for optimal presentation.
- Kept records of vaccinations, worming and shoeing to maintain animal health.
- Supported trainers in executing training plans and assisting during riding lessons as needed.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managing travel schedules, for both clients and trainers.
- Prepared daily competition schedules and ensured horses were prepared in timely manner for their classes.
- Individually managing the care, schedule, veterinary care for anywhere between 2 and 20 both at home and at competitions.
- Preparing for and assisting in the sale of multiple high quality horses.
- Managing the shipping and quarantine schedule for horses imported from Europe.
Education
Communications
Randolph Macon College
Ashland, VAHigh School Diploma -
Collegiate
Richmond, Va06-2009
Medical Laboratory Science
J. Sargeant Reynolds Community College
Richmond, VASkills
- Problem-solving
- Effective time management
- Strong attention to detail
- Strong organizational abilities
- Documentation
- Empathetic patient care
- Flexibility
- Order entry
- Effective communication
- Detail-oriented
- Task prioritization
- Adaptability
- Specimen processing
- Order of draw
- Venipuncture
- Blood culture collection
- Specimen preparation
- Pediatric phlebotomy
- Geriatric phlebotomy
Certification
NHA Certified Phlebotomist
Timeline
Lab Processor
Bon Secours Mercy Health
02.2025 - Current
Phlebotomist
Bon Secours Mercy Health
02.2021 - Current
Child Care Attendant
Ymca Of Greater Richmond
01.2019 - 04.2021
Showjumping Groom
Reed Training and Sales
02.2014 - 06.2016
Communications
Randolph Macon College
High School Diploma -
Collegiate
Medical Laboratory Science
J. Sargeant Reynolds Community College
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