Christina Ford

• Enhanced client''s quality of life by providing individualized support and care tailored to their needs.
• Assisted in recruitment efforts by interviewing prospective candidates, evaluating qualifications against organizational needs, ultimately selecting highly-qualified individuals who aligned with company values.
• Led team meetings regularly to discuss updates on client progress or challenges faced within the work environment while encouraging open dialogue among participants fostering collaborative problem-solving techniques.
• Served as a primary liaison between direct support staff and upper management, presenting regular reports highlighting departmental achievements or areas in need of improvement, contributing valuable insights towards strategic planning efforts.

Performs and oversees all scheduling needs for each branch office after hours and on weekends to ensure all clients' needs are met timely and accurately.

Works with office administration to problem solve concerns as they arise
Reports concerns to office administration

Fields calls from clients and primary caregivers (family members)

Fields calls from caregivers

Acts as a liaison, communicating between office team and clients/caregivers after hours and on the weekends

Responds promptly to urgent needs and communicates appropriately

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

• Keeps current with all mandatory training requirements including but not limited to CPR, First Aid, TOVA,
• Educates, monitors, and coaches residents as needed to ensure residents understand the purpose and importance of taking medications as prescribed,
• Provides therapeutic supervision including monitoring, mentoring, and interacting with residents,
• Assists residents with meal preparation and nutritional intake as needed and provide meals according to shift requirements,
• Assists residents with activities of daily care and living as needed,
• Completes required documentation, including but not limited to shift reports, progress notes, and serious incident reports,
• Monitors the physical environment of the facility and its equipment; take appropriate measures to correct any identified safety hazard; ensures the environment is clean and orderly,
• Assists the Team Leader in maintaining standards and regulations that are required by the program
• Assists with ordering medications, checking in cycle medications, and maintaining the med cart.