Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christina Gerhard

Front Royal

Summary

Accomplished Performance Manager at Signet Jewelers, I leveraged data interpretation and coaching skills to enhance team productivity and employee engagement significantly. By developing targeted training and performance management strategies, I fostered a culture of excellence and accountability, driving operational efficiency and elevating customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Performance Manager

Signet Jewelers
03.2020 - Current
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Leveraged analytical tools to provide insight and enhance performance.
  • Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
  • Elevated company performance by implementing best practices in performance management and employee development.
  • Promoted high-performance mindset among employees by leading by example and fostering environment of accountability.
  • Tailored coaching and mentoring sessions to individual employee needs, significantly improving skill levels and performance metrics.

Store Manager

Signet Jewelers
09.2016 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Assistant Manager

Signet Jewelers
02.2016 - 09.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Lead Jewelry Consultant

Signet Jewelers
10.2014 - 02.2016
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
  • Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
  • Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
  • Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.

Office Manager

Signet Jewelers
09.2009 - 10.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.

Jewelry Consultant

Signet Jewelers
09.2009 - 10.2014
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Estimated repair costs based on expected labor and materials requirements.

Assistant Manager

FinishLine
11.2007 - 01.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Co Manager

Pretzel Time
11.2006 - 11.2007
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Education

High School Diploma -

James Wood High School
Winchester, VA

Lord Fairfax Community College
Middletown, VA

Skills

  • Coaching and mentoring
  • Customer focus
  • Performance analysis
  • Data interpretation
  • Employee engagement
  • Business analysis
  • Data collection
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Operational efficiency
  • Self motivation
  • Interpersonal skills
  • Operations management

Accomplishments

President club writer

Certification

DCA Certified Diamontologist

DCA Certified Gemologist

GSI certified

Timeline

Performance Manager

Signet Jewelers
03.2020 - Current

Store Manager

Signet Jewelers
09.2016 - 03.2020

Assistant Manager

Signet Jewelers
02.2016 - 09.2016

Lead Jewelry Consultant

Signet Jewelers
10.2014 - 02.2016

Office Manager

Signet Jewelers
09.2009 - 10.2014

Jewelry Consultant

Signet Jewelers
09.2009 - 10.2014

Assistant Manager

FinishLine
11.2007 - 01.2010

Co Manager

Pretzel Time
11.2006 - 11.2007

High School Diploma -

James Wood High School

Lord Fairfax Community College

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Christina Gerhard