Christina Kistler
Hampton
Summary
Energetic PCC dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Hearing Life
04.2023 - Current
- Ensures a positive patient experience and helps more people hear better
- Supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions and coordinating Patient interactions and needs
- Drive Patient appointment and clinic revenue generation by making outbound & follow up calls to potential and existing patients
- Actively call our patient database daily to schedule tests though outbound efforts from the clinic call lists
- Ensures patient information is update to date including collecting insurance information before they arrive
- Greet all patients and obtain potential referrals
- Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software
- Keep the office patient ready by managing our office supply inventory per company approved lists
- Manage an accurate account of petty cash, bank deposits and credit transactions
- Maintain hearing aid inventory
- Work with patient directly to collect all insurance documentation and understand current HIPAA laws
Associate Director
Learning Care Group/NASA Langley AFB
09.2022 - 03.2023
- Led teams of up to 25 personnel, supervising daily performance as well as training and improvement plans.
- Trained and developed team leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Oversaw business calendar of events and scheduled key initiatives.
- Managed and strengthened classroom processes and lessons.
Program Manager
GiGi’s Playhouse Down Syndrome Achievement Center
02.2022 - 09.2022
- Ensured all programs at the Playhouse leveraged tools & resources and met the stated program objectives delivered by the National Programs staff.
- Worked to grow program participation and family engagement through impactful programming.
- Interfaced with parents to demonstrate progress and expectations.
- Partnered with the National Programs staff in supporting all national pilot programs to deliver learnings and continually seek to enhance centralized tools and curricula.
- Defined long term (6-12 months) program plans for this location, including program sessions, themes, rolling out new programs, etc.
Service Coordinator
Windows, Doors, And More
10.2020 - 02.2022
- Upheld client satisfaction by designing accurate and detailed timelines for window, door, roofing, and siding services and alerting clients of changes.
- Maintained effective customer service by responding to service requests quickly.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Oversaw team of service professionals focused on window, door, roofing, and siding services.
- Answered incoming calls and directed them to the appropriate departments.
- Maintained service reports to track service progress.
Customer Service Manager
Meijer
03.2019 - 10.2020
- Planned, directed and supervised team members in the day to day operations within various departments of the store.
- Served as the mentor and coach for all team members.
- Implemented strategies to improve customer service, drive store sales while ensuring customer needs were met and service was quick and efficient.
- Maintained store appearance with a focus on prime shopping hours, product presentation and company standards.
- Ensured a positive company image by providing courteous, friendly, and efficient service to customers and team members.
- Responsible for staffing, selection and hiring to achieve staffing needs.
- Promoted succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
- Documented and applied disciplinary actions and makes recommendations concerning discharge.
- Responsible for P&L, achieving sales and maintaining shrink for the department.
- Ensured the team was thoroughly trained in all aspects of their jobs and have completed all required training.
- Spent majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
- Promoted a safe work environment.
Owner
DancinKids Dance Studio
05.2009 - 12.2019
- As the owner and lead instructor for the studio I was responsible for accounts receivable, accounts payable, payroll and retail merchandising.
- Handled all marketing and advertising, including creating brochures, newsletters, and fliers using MS Publisher as well as Fiverr, and Canva.
- Created social media advertisements using Canva and Soci and networked with other businesses to create additional awareness of the studio.
- Responsible for maintaining great relationships with children and their parents.
- Created lesson plans, and trained other instructors to implement those lesson plans.
- Managed several employees. Handled payroll and am familiar with all pertinent labor laws including FMLA, ADA, ADEA, Affordable Care Act, and workers comp laws. Conducted interviews.
- Taught ballet, tap, jazz, and hip hop to preschool and elementary aged children.
- Organized a large recital twice year that entailed obtaining a venue, running fundraisers, selling tickets, ordering costumes, choreographing dances, hiring photographers, working with sound and lighting technicians, organizing back stage volunteers, designing the playbill, and running a program for over 100 dancers.
Education
Associate Of Applied Science -
Virginia Peninsula Community College
Hampton, VAHearing Instrument Specialist
My Hearing U
Remote10.2024
Skills
- Customer service
- Financial management
- Verbal and written communication
- Staff management
- Business development
- Key Relationship Development
- Classroom management
Certification
*Grant Writing For Non-Profits Certificate
*40 Hour Registered Behavior Technician Certificate Autism Partnership Foundation
Volunteer Experience
Gigi's Playhouse Down Syndrome Achievement Center
2016-2022
Dsani Down Syndrome Association of Northeast Indiana
2022
YMCA of Fort Wayne, IN
2019-2020
Timeline
Patient Care Coordinator
Hearing Life
04.2023 - Current
Associate Director
Learning Care Group/NASA Langley AFB
09.2022 - 03.2023
Program Manager
GiGi’s Playhouse Down Syndrome Achievement Center
02.2022 - 09.2022
Service Coordinator
Windows, Doors, And More
10.2020 - 02.2022
Customer Service Manager
Meijer
03.2019 - 10.2020
Owner
DancinKids Dance Studio
05.2009 - 12.2019
Associate Of Applied Science -
Virginia Peninsula Community College
Hearing Instrument Specialist
My Hearing U
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