Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Loker

Elkton

Summary

Organized Medical Office Coordinator known for highly productive and efficient task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health records management. Excel in communication, problem-solving, and time management to ensure smooth office operations and enhance patient care quality.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Manager

Five Star Fencing
Charlottesville
03.2020 - 04.2022
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Conducted market research and reported on competitors.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created marketing materials for specific campaigns.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Implemented effective marketing campaigns across multiple platforms.
  • Followed up with existing customers regularly through calls or visits to build relationships and encourage repeat business.
  • Identified customer needs by asking questions and advising on best solutions.

Wedding Coordinator

Self-employeed
Elkton
01.2018 - 12.2021
  • Enforced safety protocols during rehearsals, ceremonies and receptions to ensure guests' wellbeing.
  • Collaborated with colleagues on marketing strategies such as email campaigns or social media posts promoting business offerings.
  • Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
  • Managed day-of logistics including transportation arrangements, setup and teardown of venue decorations and emergency troubleshooting when needed.
  • Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
  • Provided guidance and support for bridal parties throughout the process.
  • Researched new trends in the industry to stay current on available services and products.
  • Designed contracts, collected fees, and booked venues for events.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
  • Organized and managed all aspects of wedding planning, including budgeting, scheduling and vendor selection.
  • Created seating charts for guest placement at reception events.
  • Developed detailed timelines to ensure smooth coordination between vendors and clients.

Direct Sales Consultant

Rodan and Fields
Elkton
11.2017 - 12.2021
  • Followed up with existing customers regularly through calls or visits to build relationships and encourage repeat business.
  • Drafted marketing materials such as brochures, flyers, emails. to promote products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Sold products and services in field for company.
  • Organized and attended promotional events such as trade shows, product launches.
  • Listened to customer needs to identify and recommend best products and services.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Replenished and arranged items to maintain appearance.
  • Visited potential and current customers at personal and business locations to promote products.
  • Analyzed customer feedback on products and services to make necessary improvements.

Orthodontic Technician

Dr. Frances Kray
Harrisonburg
08.2006 - 05.2017
  • Updated patient records with new data and treatment information.
  • Educated patients on proper oral hygiene techniques and post-treatment care instructions.
  • Utilized dental software to update patient records and process digital images.
  • Took impressions of patients' mouths using alginate material or polyvinyl siloxane materials.
  • Installed arch wires on brackets attached to the teeth following doctor's instructions.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Conducted preliminary mouth exams and reported findings to the orthodontist.
  • Cleaned and polished removable appliances such as retainers or aligners.
  • Provided postoperative instructions prescribed by orthodontist.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Recorded treatment information in patient records.
  • Assisted in managing patient emergencies effectively.
  • Performed digital scans of teeth and gums for records keeping purposes.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Took dental x-rays and impressions of patients' teeth as directed by orthodontist.
  • Facilitated communication between the orthodontist and patients regarding treatment progress.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled incoming calls and inquiries from patients, providing timely and accurate information.
  • Responded to incoming calls, scheduling and rescheduling appointments as requested.
  • Distributed treatment and procedural information to patients.

Waitress

Road House Restaurant
Harrisonburg
04.2007 - 05.2009
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Answered questions about menu items, ingredients, and pricing.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Lifeguard

Ronceverte Community Center
Ronceverte
05.2003 - 09.2005
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Responded quickly to medical emergencies in the pool area.
  • Provided assistance to swimmers of varying skill levels.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Adhered strictly to emergency action plans.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Recognized swimmers in need of assistance and acted quickly.
  • Prepared detailed incident reports following accidents or other incidents.

Customer Service Cashier

Movie Starz
Lewisburg
05.2002 - 09.2005
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Processed credit card transactions accurately and efficiently.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

High School Diploma -

Greenbrier East High School
Lewisburg, WV
06-2005

Some College (No Degree) -

Concord University
Athens, WV

Some College (No Degree) -

Blue Ridge Community College
Weyers Cave, VA

Skills

  • Team leadership
  • Negotiation skills
  • Effective communication
  • Customer service
  • Self motivation
  • Appointment scheduling
  • Cold calling
  • Treatment planning
  • Patient education
  • Record management
  • Detail orientation
  • Medical records management
  • Dental Lab Coordination
  • Patient scheduling
  • Electronic health records
  • Appointment management
  • Data entry
  • Medical terminology
  • Problem solving
  • Conflict resolution
  • Event planning
  • Client relationship management
  • Communication skills
  • Collaboration skills
  • Attention to detail
  • Team training
  • Data management
  • Professionalism
  • Positive and professional
  • Calm and professional under pressure
  • Punctuality and reliability
  • Customer relations
  • Microsoft office
  • Empathy and patience

Certification

  • CPR and First Aid
  • Dental Radiology Certified
  • Early Childhood Education Certificate

Timeline

Sales Manager

Five Star Fencing
03.2020 - 04.2022

Wedding Coordinator

Self-employeed
01.2018 - 12.2021

Direct Sales Consultant

Rodan and Fields
11.2017 - 12.2021

Waitress

Road House Restaurant
04.2007 - 05.2009

Orthodontic Technician

Dr. Frances Kray
08.2006 - 05.2017

Lifeguard

Ronceverte Community Center
05.2003 - 09.2005

Customer Service Cashier

Movie Starz
05.2002 - 09.2005

High School Diploma -

Greenbrier East High School

Some College (No Degree) -

Concord University

Some College (No Degree) -

Blue Ridge Community College

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Christina Loker