CHRISTINA MORRIS
Midlothian
Summary
Proven leader, Excellent problem solver, Great customer service, Customer Service, Excel, Outlook, Receptionist, Retail sales, Cold Calling, Marketing, Sales Management, Administrative Experience, Compliance Management, Communication, , Problem Solving, Collaboration
Professional with experience in healthcare operations and educational sales, adept at coordinating patient scheduling and managing communications to enhance workflow efficiency. Demonstrated ability to maintain accurate patient records while ensuring compliance with healthcare regulations, contributing to improved data integrity. Skilled in facilitating interdepartmental communication to support patient care initiatives, fostering collaboration among teams. Proven track record in assisting with departmental reporting, aiding informed decision-making and service delivery improvements.
Overview
13
13
years of professional experience
Work History
Unit Secretary
VCU Health
Richmond
11.2025 - Current
- Coordinated patient scheduling and managed communications to enhance operational efficiency and streamline workflow processes.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and improving data integrity.
- Facilitated interdepartmental communication to support patient care initiatives and foster a collaborative work environment.
- Assisted in the preparation of departmental reports, contributing to informed decision-making and improved service delivery.
Sales Assistant
WorldStrides
08.2015 - 06.2025
- Daily outbound calls to teachers at various schools across the U.S. offering trips.
- Organizing and updating data daily.
- Assisting Sales Rep in selling educational opportunities to students.
Eligibility Worker
Maximus
02.2021 - 08.2021
- Working remotely processing Medicaid applications.
- Daily communications through email and Microsoft Teams.
- System access usage of VaCMS, Spider, MMIS, Talx, Excel and Microsoft Word.
Enrollment Specialist
Maximus
08.2020 - 02.2021
- Medicaid enrollment, answering daily calls from members in reference to Medicaid and the 6 different MCOs available to members in their region.
- Customer service, daily functions using Microsoft Word, Jabber, Finesse and Maxes.
Master Stylist
Hair Cuttery
08.2013 - 12.2016
- Specializing in creating different styles for clients based upon lifestyle, face shapes and hair textures.
- Ensuring that clients feel and look amazing after each service.
- Offering the highest level in customer service and retail sales.
Education
Bachelor's - Business Administration
Bryant & Stratton College-Online
certification - Cosmetology
Richmond Technical Center
GED - General education
Virginia Randolph Education Center
Skills
- Proven leader
- Excellent problem solver
- Great customer service
- Customer Service
- Excel
- Outlook
- Receptionist
- Retail sales
- Cold Calling
- Marketing
- Sales Management
- Administrative Experience
- Compliance Management
- Communication
- Problem Solving
- Collaboration
- Patient scheduling
- Patient record management
- Compliance adherence
- Interdepartmental communication
- Data integrity maintenance
- Reporting preparation
- Customer service
- Medicaid enrollment
- Communication skills
- Microsoft Word
- Microsoft Teams
- Data organization
- Sales support
- Educational sales
- Workflow optimization
- Team collaboration
- Patient service management
- Incoming call reception
- Healthcare industry
- Unit secretary training
- Phone reception
- Patient scheduling expertise
- Nursing station operations
- Patient database updates
- HIPAA compliance
- Telephone reception
- Patient records maintenance
Timeline
Unit Secretary
VCU Health
11.2025 - Current
Eligibility Worker
Maximus
02.2021 - 08.2021
Enrollment Specialist
Maximus
08.2020 - 02.2021
Sales Assistant
WorldStrides
08.2015 - 06.2025
Master Stylist
Hair Cuttery
08.2013 - 12.2016
Bachelor's - Business Administration
Bryant & Stratton College-Online
certification - Cosmetology
Richmond Technical Center
GED - General education
Virginia Randolph Education Center