Christina Russ

• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
• Networked with customers, prospects and partners at community events.
• Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
• Contributed to the bank''s growth strategy by participating in initiatives aimed at increasing market share among high-net-worth clients.
• Increased loan portfolio size by underwriting credit requests in a timely manner, ensuring adherence to bank guidelines and policies.
• Improved client retention rates by consistently exceeding expectations in terms of service quality and responsiveness.
• Maintained long-term relationships with clients through regular communication, proactively addressing concerns, and providing market updates.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch operations with a stint with the Profitable Relationship Optimization Team prior to the merger between Wachovia and First Union

• Maintained friendly and professional customer interactions.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Examined customer loan applications for loan approvals and denials.