Christina Shaffer
Richmond,Va
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Staples Inc.
09.2022 - Current
- Managed daily operations, including staffing, training, and customer service.
- Assisted in achieving sales and revenue goals.
- Ensures compliance with company policies and procedures.
- Conducted performance reviews and provided feedback for continuous improvement.
- Traveled to other locations within the region to provide training and support.
- Key Achievements:
- Successfully increased store sales by 15% within the first year.
- Implemented a new training program that improved employee retention by 20%.
- Recognized for outstanding customer service with a 95% satisfaction rating.
- Achieved losses of less than 3% for 6 consecutive quarters.
- Ranked in the top 3 for Net Promoter Score (NPS) in the division.
Regional Manager
Aaron's Inc
01.2018 - 01.2022
- Managed multiple locations, focusing on staffing, training, sales, revenue goals, and P&L management to maximize profitability.
- Conducted audits and performance reviews to ensure compliance and continuous improvement.
- Ranked among the top 15 Regional Managers company-wide for all four years in that role.
Regional Account Manager
Aaron's Inc
01.2015 - 01.2018
- Oversaw revenue collection, legal compliance, customer service, and multi-unit oversight.
- Implemented strategies to improve customer satisfaction and retention.
General Manager
Aaron's Inc
01.2010 - 01.2015
- Managed a single location, focusing on sales, customer service, and operational efficiency.
- Achieved consistent high performance and profitability.
Account Manager
Aaron's Inc
01.2005 - 01.2010
- Managed client accounts, ensuring customer satisfaction and timely payments.
- Developed strategies to improve account management processes.
Sales Manager
Aaron's Inc
01.1999 - 01.2005
- Led sales team to achieve targets and improve customer service.
- Trained and mentored new sales staff.
Education
High School Diploma -
Ramona High School
Riverside06-1988
Skills
- Customer service
- Money handling
- Team leadership
- Staff management
- Operations management
Timeline
Assistant Manager
Staples Inc.
09.2022 - Current
Regional Manager
Aaron's Inc
01.2018 - 01.2022
Regional Account Manager
Aaron's Inc
01.2015 - 01.2018
General Manager
Aaron's Inc
01.2010 - 01.2015
Account Manager
Aaron's Inc
01.2005 - 01.2010
Sales Manager
Aaron's Inc
01.1999 - 01.2005
High School Diploma -
Ramona High School
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