Christina Ward
Culpeper
Summary
Dynamic professional with extensive call center experience at EMO Agency, excelling in customer service and complaint handling. Proven ability to foster client relationships and enhance satisfaction through active listening and empathy. Proficient in CRM software and data entry, consistently achieving high customer retention rates.
Overview
15
15
years of professional experience
Work History
Farm CSR
EMO Agency a Division of Marshall & Sterling
04.2014 - 10.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Processed mail
- Data Entry
Commercial CSR
Puffenbarger Insurance
02.2006 - 03.2014
- Managed high-volume telephone operations.
- Coordinated timely distribution of mail across departments.
- Managed and processed various data entry tasks.
- Engaged in regular end-of-day reconciliation.
Education
Liberty High School
Bealeton, VA1997
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Professional telephone demeanor
- Microsoft outlook
- Payment processing
- Data entry
- Office equipment proficiency
- Administrative support
- Client relations
- Microsoft Excel
- Follow-up skills
- Filing
Timeline
Farm CSR
EMO Agency a Division of Marshall & Sterling
04.2014 - 10.2020
Commercial CSR
Puffenbarger Insurance
02.2006 - 03.2014
Liberty High School
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