Christina Zappa
Chester
Summary
Dynamic and organized professional with experience at Penn State Altoona, excelling in event planning and customer service. Proven ability to enhance student engagement and foster teamwork, while demonstrating strong problem-solving skills. Recognized for maintaining efficient operations and promoting a positive community atmosphere through effective communication and relationship building.
Professional student worker with proven experience in academic and administrative tasks. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in time management, communication, and problem-solving. Reliable and prepared to contribute effectively in dynamic environment.
Experienced with administrative tasks, student support, and resource management. Utilizes organizational skills and effective communication to maintain smooth operations and assist academic staff. Knowledge of adapting to dynamic environments, ensuring timely and accurate completion of duties.
Professional and reliable individual prepared for student work roles. Background includes assisting with administrative duties, supporting academic staff, and managing student resources effectively. Known for strong organizational skills and ability to adapt to changing needs, fostering teamwork and achieving set goals.
Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual, and driven.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
6
6
years of professional experience
Work History
Student Worker for Resident Life
Penn State Altoona
Altoona, PA
09.2025 - Current
- Assisted with daily administrative tasks, enhancing efficiency in office operations.
- Supported event planning and coordination, ensuring smooth execution of campus activities.
- Provided customer service to students and faculty, addressing inquiries and resolving issues promptly.
- Maintained accurate records and databases, contributing to data integrity and accessibility.
- Took and followed detailed directions from others.
- Collaborated with team members on projects, fostering a cooperative work environment.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
Tour Guide
Penn State Altoona
Altoona, PA
09.2023 - 10.2025
- Developed engaging narratives to enhance visitor experiences during tours.
- Conducted thorough research on local history and attractions to provide accurate information.
- Assisted in training new guides on tour protocols and customer engagement strategies.
- Managed group dynamics effectively, ensuring safety and satisfaction throughout tours.
- Implemented feedback mechanisms to continuously improve tour quality and guest interaction.
- Coordinated logistics for tour schedules, optimizing routes for efficiency and visitor enjoyment.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
Lifeguard Manager
Swim Metro Management
Chesterfield, VA
06.2020 - 08.2025
- Enforced pool safety regulations to ensure guest compliance and well-being.
- Assisted in training new lifeguards on emergency response procedures and equipment usage.
- Monitored aquatic activities, identifying potential hazards and intervening when necessary.
- Conducted routine maintenance checks on rescue equipment to maintain operational readiness.
- Provided first aid assistance during emergencies, ensuring swift and effective care for injured patrons.
- Collaborated with team members to develop effective communication protocols for emergency situations.
- Organized safety drills to enhance team preparedness and response times during incidents.
- Maintained accurate records of incidents, safety inspections, and staff certifications for regulatory compliance.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Tested and maintained water quality with periodic sampling.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Organized lifeguard schedules efficiently, ensuring adequate coverage during peak hours and special events.
- Carefully observed people to monitor pool activities and member safety.
Summer School Instructional Assistant
Chesterfield County Schools
Chesterfield, VA
06.2024 - 07.2025
- Facilitated individualized instruction to enhance student learning and engagement.
- Assisted in assessing student progress through standardized tests and classroom observations.
- Mentored new instructional assistants, providing training on best practices in classroom management.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Monitored student progress, identifying and addressing areas of concern to prevent academic setbacks.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Resident Assistant
Penn State Altoona
Altoona, PA
08.2023 - 05.2025
- Coordinated resident events to foster community engagement and enhance social interaction among residents.
- Provided support for residential programming, ensuring adherence to policies and procedures.
- Developed and implemented conflict resolution strategies, promoting a positive living environment.
- Mentored new Resident Assistants, facilitating training sessions on best practices and resource management.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Boosted program attendance by developing and implementing innovative marketing strategies.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
- Reduced noise complaints with implementation of quiet hours and respectful living seminars.
- Enhanced communication skills by mediating disputes and facilitating discussions between residents.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Promoted culture of respect and understanding among students.
- Helped develop and implement programs to foster community growth and development.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Education
High School Diploma -
Thomas Dale High School
Chester, VABachelor of Science - Education
Pennsylvania State University
University Park, PA05-2026
Skills
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Organized and efficient
- Attention to detail
- Leadership qualities
- Team collaboration
- Flexible schedule
- Student engagement
- Work Planning and Prioritization
- Administrative support
- Event planning
- Calendar management
- Schedule management
- Event organization
- Conflict management
- Scheduling
- Event coordination
- Scheduling and calendar management
- Front office support
- Relationship building
- Team building
- Organizational skills
Timeline
Student Worker for Resident Life
Penn State Altoona
09.2025 - Current
Summer School Instructional Assistant
Chesterfield County Schools
06.2024 - 07.2025
Tour Guide
Penn State Altoona
09.2023 - 10.2025
Resident Assistant
Penn State Altoona
08.2023 - 05.2025
Lifeguard Manager
Swim Metro Management
06.2020 - 08.2025
High School Diploma -
Thomas Dale High School
Bachelor of Science - Education
Pennsylvania State University