Christina N. Price
Mount Solon
Summary
Proven track record in enhancing office efficiencies at former places of employment by implementing organized procedures and customer service strategies. Skilled in office administration and time management, adept at fostering strong client relationships and maintaining high confidentiality standards. Ability to work well with a diverse group of personalities.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Blue Ridge Community College
04.2024 - Current
- Manage Student IDs, Parking Pass and Lost & Found systems.
- Order office supplies, track department budget.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answer incoming calls.
- Correspond with students regarding parking violations.
- Monitor surveillance cameras.
- Support Public Safety Director and Security Guards as necessary.
Interim Executive Administrative Assistant to Dean
James Madison University
03.2024 - 04.2024
- Managed Dean's schedule in Outlook; coordinated in-person/ Zoom meetings and travel itinerary.
- Recorded meeting minutes.
- Filed electronic and hard copy documents.
- Event management (catering, room reservations, travel, etc.).
- Answered phone.
Front Office Manager
Scott A. Dunaway, D.D.S., P.C.
08.2005 - 12.2023
- Created reliable systems for office operations, complete with clear, accurate written instructions and checklist.
- Supervised front office employees.
- Adhered to HIPAA guidelines; maintained confidentiality.
- Presented simple and complex dental treatment cases to patients; reviewed anticipated costs and informed patients of financial policies and expectations; helped patients understand their insurance benefit coverage, maximize their health savings benefits, and arrange payment plans.
- Demonstrated clear understanding of dental terminology, ability to interpret most radiographic data, and knowledge of key steps in treatment plans and how to adjust treatment plans accordingly and when necessary.
- Electronically filed insurance claims, complete with attachments and other supporting information; appealed insurance denials; input claim payments; followed up on outstanding claims.
- Monitored daily transactions closely to ensure accuracy and resolve any discrepancies immediately
- Conducted daily billing; called patients as necessary to discuss past-due balances.
- Created/ managed appointment reminder and promotional campaigns (delivered by way of text messaging and/or email).
- Reconciled end of day reports (i.e.: deposits, daily production, etc.).
- Submitted biweekly payroll for hourly, salary and commission paid employees using QuickBooks; reviewed timesheets for accuracy; entered 401 -K contributions into American Funds site.
- Provided exceptional customer service; maintained strong, long-lasting client relationships.
- Onboarded and offboarded employees; conducted annual performance reviews and exit interviews.
- Confirmed licensure for doctors remained current; assisted with renewal as necessary.
- Managed unscheduled treatment lists; conducted follow-up calls to patients to schedule necessary treatment.
- Performed receptionist duties/ check in process: greeted patients, confirmed new patient paperwork/ online forms were completed prior to comprehensive visits.
- Handled patient transfers in and out of office; confirmed all necessary information received/sent prior to patient's initial appointment.
- Compiled A/R reports, client referrals, client transfers, marketing results to be presented at staff business meetings (weekly and monthly); managed meetings; recorded minutes.
- Managed office schedules (6 rooms).
- Addressed patient concerns promptly.
- Performed other office duties as necessary: simple IT (calling tech support, relocating workstations, troubleshooting technical issues), housekeeping and basic maintenance (fixing furniture, toilets, etc.)
Certified Nursing Assistant
Blue Ridge Community College
09.2001 - 08.2005
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents.
- Delivered individualized care (grooming, bathing, feeding, transferring); documented observations, and evaluated resident needs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Christian Liberty Academy
HomeschoolGeneral Studies
Blue Ridge Community College
Weyers Cave, VASkills
Customer Service
Data Entry
Computer Skills
Office Administration
Training, Coaching, Staff Management
Strong Analytical Skills
Time Management
Recordkeeping
Data organization
Appointment Scheduling
Timeline
Administrative Assistant
Blue Ridge Community College
04.2024 - Current
Interim Executive Administrative Assistant to Dean
James Madison University
03.2024 - 04.2024
Front Office Manager
Scott A. Dunaway, D.D.S., P.C.
08.2005 - 12.2023
Certified Nursing Assistant
Blue Ridge Community College
09.2001 - 08.2005
High School Diploma -
Christian Liberty Academy
General Studies
Blue Ridge Community College
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