Christine Wood
Virginia Beach
Summary
Experienced with healthcare management and administration, focusing on enhancing operational efficiency and patient care. Utilizes effective team leadership and resource management to drive practice success. Track record of implementing best practices and maintaining compliance with healthcare regulations. I wear multiple hats at my current employer, I have done everything from the receptionist, MA, billing manager, and now administrator.
Overview
10
10
years of professional experience
Work History
Practice Administrator
GBR Plastic Surgery and Salt Spa & Wellness Center
11.2022 - Current
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Established QuickBooks accounting system to reflect accurate financial records.
Billing Manager
GBR Plastic Surgery
01.2017 - 11.2022
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
Receptionist
GBR Plastic Surgery
11.2014 - 12.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted with medical coding and billing tasks.
Education
Associates - Medical Administration
Tidewater Community College
Norfolk, VAHigh School Diploma -
Frank W. Cox High School
Virginia Beach, VA06-2010
Skills
- Performance improvement
- Revenue cycle management
- Medical billing
- Human resources management
- Credentialing management
- Payroll administration
- Practice management
- Bookkeeping
Timeline
Practice Administrator
GBR Plastic Surgery and Salt Spa & Wellness Center
11.2022 - Current
Billing Manager
GBR Plastic Surgery
01.2017 - 11.2022
Receptionist
GBR Plastic Surgery
11.2014 - 12.2016
Associates - Medical Administration
Tidewater Community College
High School Diploma -
Frank W. Cox High School
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