Christmas ALVEAR
Norht Chesterfield ,Virginia
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Medical Assistant
Hawaii Pacific Health
07.2024 - 08.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered 30 telephone calls to offer office information, answer questions, and direct calls to staff.
Financial Medical Cashier
Hawaii Pacific Health
01.2023 - 07.2024
- Taking medical payment
- Verify accurate source of payment
- Posting payments
Taxi Dispatcher
Ampco Express
01.2014 - 11.2015
- Monitored real-time traffic conditions to adjust dispatch strategies efficiently.
- Coordinated taxi assignments to optimize driver routes and minimize wait times.
School Bus Aide
Roberts Hawaii
08.2012 - 12.2013
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Completed daily attendance logs for all routes.
- Documented disciplinary and behavioral incidents in tailored reports.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Built and maintained positive relationships with teachers, students and parents.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Volunteer
Kalihi Kai Elementary School
01.2012 - 05.2012
- Assisted in organizing community events, enhancing participant engagement and satisfaction.
- Implemented interactive reading activities to foster a love for literature among students.
Education
CMAA - Medical Administrative Assistant
Leeward Community College
Honolulu, HI05.2022
Associate of Applied Science - Clinical Medical Assisting
Remington College
Honolulu, HI12.2012
High School Diploma -
Samoana High School
Pago Pago American Samoa06.2010
Skills
- Check-in coordination
- Patient-focused care
- Intake control
- Medical office administration
- HIPAA compliance
- Immunization administration
- Prioritizing stat orders
- Insurance authorizations
- Client relations and customer service
Certification
- CCMA - Certified Clinical Medical Assistant
- MAA-Medical Administrative Medical Assistant
Languages
Samoan
Native or Bilingual
Timeline
Medical Assistant
Hawaii Pacific Health
07.2024 - 08.2025
Financial Medical Cashier
Hawaii Pacific Health
01.2023 - 07.2024
Taxi Dispatcher
Ampco Express
01.2014 - 11.2015
School Bus Aide
Roberts Hawaii
08.2012 - 12.2013
Volunteer
Kalihi Kai Elementary School
01.2012 - 05.2012
CMAA - Medical Administrative Assistant
Leeward Community College
Associate of Applied Science - Clinical Medical Assisting
Remington College
High School Diploma -
Samoana High School