Christopher Britt

Key team member in the successful migration of a complex Microsoft Dynamics 2013 application to Dynamics 365, supporting both technical execution and end-user readiness. Played an integral role in planning, environment comparison, and remediation activities to ensure a smooth transition. Provided day-to-day support to users, addressing functional issues, offering guidance, and maintaining high system usability. Collaborated closely with stakeholders to validate requirements, coordinate testing efforts, and ensure alignment with business goals. The application, built on the Microsoft Dynamics platform, was enhanced with Azure integration and automation to improve performance, scalability, and maintainability.

• Provided day-to-day support and guidance to users of a Microsoft Dynamics-based application, ensuring smooth operations and timely issue resolution.
• Identified and remediated environment discrepancies across multiple deployments, supporting a successful transition from on-premise to Dynamics 365.
• Assisted in implementing Dynamics 365 and integrating it with Azure services, including the use of Azure Resource Manager (ARM) templates for virtual machine deployment.
• Developed and maintained CI/CD pipelines and automation tools to streamline configuration management, deployment processes, and reduce manual errors.
• Facilitated data import deployments to ensure systems consistently reflected the most up-to-date information.
• Created and updated clear, comprehensive Standard Operating Procedures (SOPs) to enhance user support and onboarding.
• Regularly tested application functionality in development environments and implemented monitoring and alerting to improve reliability and performance.

• Supervise 10 personnel to ensure the synchronized use of airspace and enhance the command and control of agencies using the airspace.
• Enhanced training for 10 personnel and three supervisors on the implementation and use of the Tactical Airspace Integration System (TAIS), resulting in a 100% competence for conducting daily operations.
• Responsible for $4,000,000 worth of equipment with 100% accountability.

• Oversaw the training of 15 co-workers on the Mobile Tower System (MOTS) training program, with a 95% success rate.
• Developed the training manual which became the team’s standard operating procedure, resulting in streamlining the training program and improving efficiency by 20%.

• Maintained the safe, orderly, and expeditious flow of air traffic in accordance with Federal Aviation Administration and Army operating rules and practices allowing for a seamless flow of air traffic in and around Wheeler Army Airfield airspace.
• Coordinated with other air traffic control facilities to insure all aircraft received proper clearances and flight release information.

• Responsible for the process of finance and leave request for more than 500 personnel in the company with 100% accuracy.
• Established a Standard Operating Procedure for the finance section which became the standard throughout the Company.