Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Christopher Copeland

Midlothian

Summary

Dynamic General Manager with a proven track record at Subway, excelling in operations management and customer service. Expert in budget management and staff training, I successfully implemented marketing strategies that boosted the store's previous years sales by 11%. Adept at conflict resolution and team leadership, I consistently enhanced customer satisfaction and optimized labor efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Subway
Mechanicsville
08.2023 - Current
  • Oversaw daily operations and ensured compliance with company policies.
  • Managed staff scheduling to optimize labor efficiency and service quality.
  • Trained and mentored team members on customer service best practices.
  • Implemented marketing strategies to increase store visibility and customer engagement.
  • Resolved customer complaints promptly to enhance overall satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Backroom Parts

Haley GMC
Richmond
12.2018 - 03.2019
  • Collaborated with suppliers to ensure timely delivery of parts.
  • Maintained a clean and organized work area for optimal efficiency.
  • Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
  • Provided quotes to customers for requested parts.
  • Communicated effectively with management on any issues or special requests from customers.

Part Sales Manager

AutoZone
Mechanicsville
10.2017 - 03.2019
  • Assisted customers in locating automotive parts and accessories.
  • Handled cash register operations and processed customer transactions.
  • Provided product knowledge to enhance customer shopping experience.
  • Investigated any discrepancies between inventory records and actual stock levels.
  • Coordinated and executed daily parts deliveries to local businesses.

Education

High School Diploma -

Charles City High School
Charles City, VA
05-2016

Some College (No Degree) - Computer Engineering

VCU
Richmond, VA

Skills

  • Operations management
  • Budget management
  • Staff training
  • Marketing strategy
  • Customer service
  • Inventory control
  • Team leadership
  • Problem solving
  • Time management
  • PC competent
  • Conflict resolution
  • Sales
  • Schedule management

Certification

  • ServSafe certified (Oct. 2023-2028)

Languages

English
Native/ Bilingual

Accomplishments

  • Boosted previous year sales by 11.3% as a general manager

Affiliations

  • I enjoy working on cars on my free time and for extra income

References

References available upon request.

Timeline

General Manager

Subway
08.2023 - Current

Backroom Parts

Haley GMC
12.2018 - 03.2019

Part Sales Manager

AutoZone
10.2017 - 03.2019

High School Diploma -

Charles City High School

Some College (No Degree) - Computer Engineering

VCU

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Christopher Copeland