Christopher Fleming
Newtown,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
12
12
years of professional experience
Work History
Sales Associate
Autos Direct Of Fredericksburg
06.2013 - Current
- Established rapport with customers to understand needs and recommend suitable vehicles.
- Coordinated financing options and negotiated sales agreements for optimal customer satisfaction.
- Maintained in-depth knowledge of inventory and market trends to inform strategic sales approaches.
- Trained new team members on sales techniques and customer engagement strategies.
- Led dealership events aimed at boosting community engagement and driving sales growth.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Developed strong rapport with customers and created positive impression of business.
Automotive Finance Manager
Autos Direct Of Fredericksburg
06.2023 - 06.2025
- Managed finance operations, ensuring compliance with federal and state regulations.
- Developed financial strategies to optimize dealership profitability and cash flow.
- Analyzed credit applications, assessing risk and approving financing terms for clients.
- Collaborated with sales teams to structure competitive finance options for customers.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Improved customer satisfaction with personalized follow-up calls to ensure clarity and satisfaction with finance agreements.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
GED -
US Marine Corp
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Goal oriented
- Reliable and punctual
- Excellent people skills
- Exceptional customer service
- Verbal/written communication
- Flexible schedule
- Conflict resolution
- Client service
- Sales expertise
- Customer needs assessment
- Meeting deadlines
- Policy and procedure adherence
Timeline
Automotive Finance Manager
Autos Direct Of Fredericksburg
06.2023 - 06.2025
Sales Associate
Autos Direct Of Fredericksburg
06.2013 - Current
GED -
US Marine Corp